Contact Center Scheduler jobs in Long Beach, CA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 14 Days Ago
Scheduler
- Platinum Dermatology Partners LLC
-
Long Beach, CA
OTHER
- Job Details Job Location: Long Beach - Long Beach, CA Position Type: Full Time Salary Range: Undisclosed DescriptionResponsibilities/Duties/Functions/Tasks: Assist with high call volume Maintain physi...
- 1 Month Ago
Patient Scheduler
- Providence Health
-
Torrance, CA
FULL_TIME
- Description The scheduling coordinator position is responsible for coordinating all scheduling needs of patients from treatment start to completion; including but not limited to any and all necessary ...
- 1 Day Ago
Turnaround Scheduler
- NES Fircroft
-
Wilmington, CA
CONTRACTOR,FULL_TIME
- Objective: Deliver detailed job plans, cost estimates, schedules and critical path controls for the execution of turnaround activities. Provide planning and scheduling work direction to other craft pl...
- 1 Day Ago
Program Scheduler
- VITAS Healthcare Careers
-
Torrance, CA
PART_TIME
- Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source. Participates in morning check in meeting with designated Admissions Coordinator to...
- 2 Days Ago
NPI Scheduler
- RUBBERCRAFT CORP OF CALIFORNIA LTD
-
Long Beach, CA
FULL_TIME
- IPS - Rubbercraft is seeking a NPI Production Scheduler who will be responsible for New Product Introduction manufacturing scheduling. Activities may include: preparing NPI production schedules for th...
- 3 Days Ago
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0 Contact Center Scheduler jobs found in Long Beach, CA area
Turnaround Scheduler
- Nes Fircroft
-
Carson, CA
- Turnaround P6 Scheduler Contract: 1 Year Location: Wilmington, CA Pay: Market Rate Benefits: Yes Objective: Deliver deta...
- 4/26/2024 12:00:00 AM
Surgery Scheduler
- TTF
-
Irvine, CA
- Job Description Job Description TTF is recruiting a Surgery Scheduler for a large healthcare organization in Irvine, CA....
- 4/25/2024 12:00:00 AM
Scheduler
- PMA Consultants Careers
-
Los Angeles, CA
- Job Description Job Description Position Summary PMA is seeking a scheduler with at least 10 years of experience to supp...
- 4/24/2024 12:00:00 AM
Project Scheduler
- The Johnson Group Inc.
-
- WE ARE HIRING: Project Scheduler in Nashville, TN Position: Project Scheduler Office Location: Nashville, TN Our company...
- 4/23/2024 12:00:00 AM
Appointment Scheduler
- Unified Protective Services
-
Hawthorne, CA
- Job Description Job Description Join a competitive telemarketing team. Minimum 6-months Outbound Telemarketing / Tele sa...
- 4/23/2024 12:00:00 AM
HYBRID - SCHEDULING ANALYST AND CONTENT SPECIALIST
- Uc Irvine Health
-
Irvine, CA
- HYBRID - SCHEDULING ANALYST AND CONTENT SPECIALIST - 67911-1A Updated: Apr 19, 2024Location: Irvine-CampusJob Type:Depar...
- 4/23/2024 12:00:00 AM
Surgery Scheduler
- Retina-Vitreous Associates Medical Group
-
Los Angeles, CA
- Job Description Job Description The Surgery Scheduler is responsible for scheduling surgeries for assigned Physician(s)....
- 4/22/2024 12:00:00 AM
Surgery Scheduler
- Johnson Service Group
-
Irvine, CA
- Job Description Job Description Johnson Service Group (JSG) has an immediate opening for Surgery Scheduler in Irvine, Ca...
- 4/22/2024 12:00:00 AM
About Long Beach, California
Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city.
The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$51,307 to $71,516
Long Beach, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago