Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Responsible for accurately gathering demographic and financial information on patients. Works with physician offices and various hospital departments to schedule services for the patient. Obtains authorization from insurance carriers and inputs all information into the computer. Provides patient education regarding insurance benefits and payment obligation. Collects and accounts for deposits, deductibles and co-pays. Responsible for reviewing with patient any applicable financial assistance information. Ensures accuracy of all duties performed.
Qualifications:
• High School Diploma or GED required.
• Previous patient registration experience in a healthcare setting preferred.
• Knowledge of State, Federal and Health Information Portability and Accountability Act (HIPAA) regulations required.
• Excellent Customer Service skills required.
• Communication and organizational skills required.
• Bilingual in English and Spanish preferred.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office Suite programs required.
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0 Contact Center Scheduler jobs found in Santa Fe, NM area