Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Title: Surgical Scheduler
FTE: 1.0 Non-Exempt
Summary: This position focuses on efficiently scheduling and coordinating adult patients for heart failure outpatient services at Pulse Heart Institute. Key responsibilities include managing appointments across various departments, ensuring smooth patient flow, obtaining the necessary information for tests and procedures, coordinating referrals and insurance authorizations, and providing clerical support to ensure a seamless experience for patients and staff.
Position Responsibilities:
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position sometimes requires travel.
Education/Experience:
Post high school clerical vocational training or college course work preferred. Minimum one year experience working with an EMR system required. Experience in a medical setting, preferably with scheduling experience is a plus. Two years clerical and or reception experience, medical setting preferred. Experience with CPT and ICD coding, preferred.
Certificates and Licenses:
No certification or licenses required.
Language Skills:
Read and comprehend simple instructions, short correspondence and emails; Write simple correspondence; Effectively present information in one-on-one situation and small group situations to customers, and other employees.
Math Skills:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio and percents.
Knowledge and Abilities:
Knowledge of and skill in the use of personal computer and related systems and software. Working knowledge of medical terminology. Knowledge of basic anatomy. Skill in accurately recording patient clinical information for scheduling purposes. Skill in dealing with the public and in providing a high standard of customer.
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0 Contact Center Scheduler jobs found in Spokane, WA area