Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
CornerStone Staffing has partnered with a customer that is a Major Hospital in the DFW area hiring Contact Center Specialists.
If you have 1 year of call center experience along with stable work history then we want to talk to you!! Potential work from home after training.
Job Title : Contact Center Specialist
Location : Temple, TX
Pay : $18 / hr
Schedule : Shift 1 : Saturday - Wednesday, 8 : 00am - 4 : 30pm
Shift 2 : Thursday - Monday, 8 : 00am - 4 : 30pm
Job Description :
Responsible for professionally answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, and troubleshoot problems .
Requirements :
Must have 1 year call center experience
Must have a stable work history - no job hoppers
Healthcare experience is preferred
Excellent and written communication skills resulting in positive communication
Extreme attention to detail and the ability to prioritize activities
Experience with using healthcare web-based applications - ability to work in a paperless environment
Ability to work collaboratively with others
High school diploma or GED required
Application Process Includes :
Skills Testing
Drug testing
Background check
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0 Contact Center Scheduler jobs found in Temple, TX area