Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
As a Production Planner/Master Scheduler, you will perform a wide variety of complex forecasting activities required to attain production objectives. Assignments generally include the attainment of planning objectives where products or production processes are new or manufacturing processes are variable.
You will be trusted to be the liaison between Supply Chain and Customer Service -- the Voice of the Plant and Voice of the Customer with the following responsibilities:
Qualifications:
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience.
Requires strong knowledge of a variety of manufacturing activities including purchasing, materials, production processes and engineering. Must be able to understand and apply engineering specifications. Requires effective verbal and written communications. Must be able to use Microsoft Office.
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0 Contact Center Scheduler jobs found in Yorktown, AR area