Contact Center Scheduling Manager jobs in Amston, CT

The primary function of the Department Manager is to directly manage the day to day operations of the department and staff according to company guidelines, while ensuring all deadlines are met.  This role will oversee the safe movement of all goods.  The Department Manager must be able to adjust and adapt to the changing job priorities and requirements while maintaining a safe and healthy workplace. In this position you must have open communication between all departments and direct reports to maintain a consistent work flow while adhering to all policies and procedures.

This position will be on-site in our Taftville, CT Distribution Center.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with over 170 stores in 24 states.

We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
• And so much more!
   

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Monitoring the daily operations – implement and enforce the warehouse operational policies and procedures for the department and other operational areas as business dictates; recommend when necessary changes in procedures
• Having a cross functional understanding of all areas of the facility
• Continuous review of department structure and personnel changes are needed to ensure optimum utilization of staff  
• Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees
• Partner with assistant managers to ensure they work with their teams to: 
  • Write performance reviews to foster continuous learning, growth and development
  • Review daily payroll hours
  • Support associate discipline in partnership with HR when counseling employees 
  • Keep the staff informed of current events and provide updates on department and company initiatives by conducting frequent team meetings
     
• Monitor department work productivity, through daily/weekly reports and recommends any improvements or changes to increase safety, work moral and work efficiency through motivation and encouragement
• Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation
• Meet customer commitments by focusing on quality and accuracy – minimizing damage of product
• Counsels employees on job opportunities, which will enhance their warehouse development and keep staff informed on current events, problems or changes within the department or company as a whole
• Oversee work organized by assistant department managers and leads
• Brief staff through periodic or one-on-one meetings
• On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner
• Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment
• Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned
   

Knowledge, Skills and Abilities

• Multi-tasking in a fast paced warehouse environment
• Must be a critical thinker who can analyze data and problem solve
• Effective communication skills including written, verbal and listening
• Required to stand and walk 80% of the time in order to oversee the business
• Proficient in using a warehouse management system (WMS) –  as well as Microsoft Outlook, Word and Excel
   

Desired Qualifications

• Preferred 2 years of leadership experience in a warehouse environment
• High School diploma or equivalent
• Bilingual (Spanish) preferred
• Strong computer skills
• Mathematical aptitude

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.