Contact Center Scheduling Manager jobs in El Paso, TX
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Patient Services Specialist (Contact Center/Transmountain)
- Texas Tech Unv Hlth Sci Ctr El Paso
-
El Paso, TX
FULL_TIME
-
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Patient Services Specialist (Contact Center/Transmountain)
Position Description
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID
37385BR
Work Location
El Paso
Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso
Campus
HSC - El Paso
Department
Contact Center Elp
Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Perform all other duties as assigned
Required Qualifications
A minimum of a high school diploma or equivalent
One (1) year of customer service, office or related experience required
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing
Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team
Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
05/07/2024 - Just Posted
Bilingual Scheduling Manager
- Visiting Angels - El Paso, TX
-
El Paso, TX
FULL_TIME
- Bilingual Scheduling Manager Visiting Angels El Paso, TX is hiring a Bilingual Scheduling manager to join our team. At Visiting Angels, our mission is to continuously strive to provide the absolute be...
- Just Posted
Drop In Center Case Manager
- El Paso Center for Children
-
El Paso, TX
FULL_TIME
- The Drop-In Center Case Manager will help manage a Drop-in Center space that provides a safe environment for homeless youth, at-risk youth, and survivors of commercial sexual exploitation to learn new...
- 10 Days Ago
Center Manager
- CareNow
-
El Paso, TX
FULL_TIME
- This position is incentive eligible. Introduction Do you want to join an organization that invests in you as a(an) Center Manager? At CareNow, you come first. HCA Healthcare has committed up to $300 m...
- 15 Days Ago
Data Specialist
- Contact Government Services, LLC
-
El Paso, TX
FULL_TIME
- Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
- 1 Month Ago
Data Entry Technician
- Contact Government Services, LLC
-
El Paso, TX
FULL_TIME
- Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
- 1 Month Ago
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0 Contact Center Scheduling Manager jobs found in El Paso, TX area
Medical Equipment Customer Service Representative
- Rotech Healthcare Inc.
-
El Paso, TX
- OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Call Center
- Empire Today, LLC.
-
El Paso, TX
- Location: Location: Customer Service Associate - Call Center in El Paso, TX at Empire Today **Location:** **Opportunity ...
- 4/26/2024 12:00:00 AM
Customer Relations Specialist II
- Sumitomo Electric Wiring Systems, Inc.
-
El Paso, TX
- Description Position at Sumitomo Electric Wiring Systems, Inc. SEWS-El Paso Customer Service Center (Eastside) Job Title...
- 4/26/2024 12:00:00 AM
Customer Service Project Manager
- Schneider Electric
-
El Paso, TX
- This position is accountable for managing large customer engineered to order projects at the El Paso, TX sites to ensure...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Million Air
-
El Paso, TX
- Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in ev...
- 4/26/2024 12:00:00 AM
Call Center / Customer Service Specialist
- Bay State, Inc.
-
El Paso, TX
- ** Position Description** **Call Center / Customer Service Specialist** Location **El Paso, TX** Job Code **5654** # of ...
- 4/26/2024 12:00:00 AM
Customer Service Associate
- Heritage Landscape Supply Group, Inc.
-
El Paso, TX
- Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsEl Paso...
- 4/26/2024 12:00:00 AM
Customer Service Representative- Bilingual Spanish Preferred
- PLS Financial Services, Inc.
-
El Paso, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/23/2024 12:00:00 AM
About El Paso, Texas
El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time.
El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$83,766 to $120,403
El Paso, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Scheduling Manager do?
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