Contact Center Scheduling Supervisor jobs in Hopedale, IL

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Agent II
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview

    This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions.

     

    Training for this position will be on-site in Peoria.

     

    Expected pay for this position is $19.81 - $23.31/hour. Actual pay will be determined by experience, skills and internal equity.

     

    POSITION SUMMARY:

     

    The Contact Center Agent II contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. The Agent II performs varied and complex scheduling flows that span across, but not limited to, advanced radiology scheduling, X-ray, ultrasound, mammography, lab, cardiology, and behavioral health. Navigates an array of scheduling templates and pre-defined decision trees. Consistently demonstrates OSF’s mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes. Embraces a culture of customer-centric behavior and innovation critical to a contact center environment.​


    Qualifications

    REQUIRED QUALIFICATIONS:


    Education: High School/GED


    Experience: 2 years of work experience in a customer service role

     

    PREFERRED QUALIFICATIONS:

     

    Education: Associate's degree


    Experience: 

     

    3 years of customer service experience in a healthcare procedural scheduling, registration,

    or patient access setting. Knowledge of medical terminology and terminology used by insurance and managed care health plans. Knowledge of functions and relationships within

    a hospital environment. Bilingual skills.


    Other requirements/information:


    Possesses strong customer service skills and the ability to demonstrate courtesy,

    compassion and empathy. Strong verbal and written communication skills including good voice quality; good diction and articulation, especially when it comes to articulating highly technical wording and concepts that are scripted within scheduling decision trees. ​Proven ability to multitask, handling telephone conversations with customers while entering data in a computer real time. Demonstrated ability to work in multiple types of electronic systems at once to manage consumers' needs. Proficient in the use of computers and ability to type a minimum of 35 wpm. Proven ability to initiate creative problem-solving and critical thinking skills to find solutions to complex scheduling needs; to work independently and learn on the job; recognize and solve typical problems that occur in own work area without supervisory approval; evaluate and select solutions for established operations.Availability to work a flexible schedule that may include evening, weekend, and holiday shifts.

     

    OSF HealthCare is an Equal Opportunity Employer.

  • 10 Days Ago

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Contact Center Agent I
  • OSF HealthCare
  • Peoria, IL PART_TIME
  • OverviewWork from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria. Expected pay for this position is $18.43 - $21.69/hour. Actual pay will be determi...
  • 22 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duti...
  • 2 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 2 Months Ago

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Billing Supervisor
  • CGS Federal (Contact Government Services)
  • Peoria, IL CONTRACTOR
  • Employment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being ...
  • 8 Days Ago

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Support Center (Service Desk) Manager
  • CGS Federal (Contact Government Services)
  • Peoria, IL FULL_TIME
  • Employment Type: Full Time, Mid-levelDepartment: Information TechnologyCGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative fo...
  • 13 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Hopedale, IL area

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Customer Service Representative
  • GFL Environmental Inc.
  • Morton, IL
  • GFL Benefits: * Compensation - $17/hr * 15 days of paid time off * Competitive medical, dental, and vision plan options ...
  • 6/15/2024 12:00:00 AM

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Dentist
  • Hiring Now!
  • Peoria, IL
  • COMPENSATION AND BENEFITS Dentist (DMD/DDS) $185,000+ Guaranteed Salary Sign on Bonus and Relocation Assistance Student ...
  • 6/15/2024 12:00:00 AM

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Senior Manager, Information Security Office (ISO) Consultant
  • Capital One
  • Peoria, IL
  • Center 3 (19075), United States of America, McLean, Virginia Senior Manager, Information Security Office (ISO) Consultan...
  • 6/15/2024 12:00:00 AM

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Patient Access Representative 1
  • Heartland Community Health Clinic
  • Peoria, IL
  • Job Type Full-time Description Position Summary The Patient Access Representative 1 answers incoming calls from patients...
  • 6/13/2024 12:00:00 AM

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Ultrasound Tech - SFMC
  • OSF Saint Francis Medical Center
  • Peoria, IL
  • Weekly Pay Range - $2569 To $2854 Summary: Cynet Health ultrasound/sonographer is responsible for day-to-day management ...
  • 6/13/2024 12:00:00 AM

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Regional Environmental Protection Specialist
  • Gryphon Environmental LLC
  • Bartonville, IL
  • Job Description Job Description Gryphon Environmental is seeking a full-time highly motivated individual for the positio...
  • 6/13/2024 12:00:00 AM

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Merchandising Sales Associate
  • Tractor Supply Company
  • East Peoria, IL
  • Overall Job Summary This position is responsible for traveling with the Field Activity Support Team (FAST) to stores wit...
  • 6/12/2024 12:00:00 AM

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Senior Help Desk Technician
  • CONTACT GOVERNMENT SERVICES
  • Peoria, IL
  • Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to ...
  • 6/11/2024 12:00:00 AM

Hopedale is a village in Tazewell County, Illinois, United States. The population was 929 at the 2000 census. It is part of the Peoria, Illinois Metropolitan Statistical Area. The town is also home to a small number of restaurants, general stores, parks, and the Hopedale Medical Complex. Hopedale is located at 40°25′20″N 89°25′4″W / 40.42222°N 89.41778°W / 40.42222; -89.41778 (40.422265, -89.417799). According to the 2010 census, Hopedale has a total area of 0.504 square miles (1.31 km2), of which 0.5 square miles (1.29 km2) (or 99.21%) is land and 0.004 square miles (0.01 km2) (or 0.79%) i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,799 to $91,491
Hopedale, Illinois area prices
were up 1.3% from a year ago