Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our client is a leading provider of high-quality healthcare services with a strong commitment to customer satisfaction and employee development.
Serving consumers and the caregiving community nationally, our client delivers medical supplies across various states, ensuring the fulfillment of vital healthcare needs.
Salary : Hourly rate of $36-50 / hr.
Job Summary : Our client is seeking a Training Supervisor for their Valencia, CA location. The Training Supervisor will oversee the training team and manage all aspects of training and development for front-line employees, focusing on knowledge and skill needs.
This position requires a strategic approach to training, collaboration with internal stakeholders, and delivering effective learning interventions.
Job Responsibilities :
Qualifications :
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0 Contact Center Scheduling Supervisor jobs found in Lancaster, CA area