Contact Center Scheduling Supervisor jobs in Mesa, AZ

Education at Work is an innovative, mission driven business process outsourcing (BPO) company putting college students at the forefront of our unique business model. As a rapidly growing company with a start-up mindset, we are committed to fostering a collaborative environment and entrepreneurial culture which values and progresses out of the box thinkers and savvy problem solvers. 

Are you a leader who likes to inspire, empower, and motivate?

If yes, we want you to join Education At Work.

Education At Work is an innovative, mission driven BPO company putting college students at the forefront of our organization. As a rapidly growing company, we are committed to fostering a collaborative environment which values culture, out of the box thinkers and problem solvers.

As part of our valued team, you will lead a dynamic group of contact center agents.  You will use your supervisory and communication skills to monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance, and related disciplinary issues.

What’s in it for you?

·       Base Salary

·       401K

·       Paid time off

·       Full Benefits

Day in the life of a Call Center Supervisor:

·       You will find solutions for every customer.

·       Lead a team of 20-25 students.

·       Conduct staff meetings with your team and 1:1 coaching with your agents to hold accountability.

·       Answer questions from staff and provide guidance, feedback, and mentorship.

·       Facilitate open lines of communication with agents

·       Maintain a healthy work environment through team building.

What we are looking for:

·       3 years of call center/contact center experience

·       2 years of leadership/supervisory experience

·       You thrive in a fast-paced environment.

·       Proficient in Microsoft Suite.

·       Model Education At Work values as a leader.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.