Contact Center Scheduling Supervisor jobs in North Platte, NE

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

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Billing Supervisor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Billing Supervisor
    Employment Type: Full-Time, Mid-Level
    Department: Financial

    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Ensures accurate observance of e-billing requirements and processes.
    • Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
    • Ensures timely invoice submission to clients, based on established timelines.
    • Creates and distributes ad hoc operational and billing reports to management as requested.
    • Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
    • Supports internal and external auditors as requested.
    • Supervises e-billing and receivables staff.
    • Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
    • Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
    • Delegates assignments and projects to staff as appropriate

    Qualifications:
    • Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
    • High attention to detail, outstanding organizational skills and the ability to manage time effectively.
    • Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
    • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
    • Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
    • Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
    • Ability to work both independently and as part of a cross-functional, collaborative team.
    • Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
    • Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
    • Two years of supervisory experience in similar role and ability to assume a leadership role.
    • Advanced knowledge of MS Applications to include Excel, Outlook, and Access.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 1 Month Ago
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Contact Center Agent
  • Blue Federal Credit Union
  • Cheyenne, WY FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
  • 1 Month Ago
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Member Service Specialist - Contact Center
  • WYHY Federal Credit
  • Cheyenne, WY FULL_TIME
  • A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
  • 11 Days Ago
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Member Service Specialist - Contact Center
  • WYHY Federal Credit
  • Cheyenne, WY FULL_TIME
  • A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
  • 11 Days Ago
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W
Member Service Advisor - Contact Center
  • WYHY Federal Credit
  • Cheyenne, WY FULL_TIME
  • A Member Service Advisor is a combination of a traditional Member Service Representative and a Loan Officer. WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve finan...
  • 14 Days Ago
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F
Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in provid...
  • 16 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in North Platte, NE area

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Customer Service Associate - Work From Home>
  • OLIPOP
  • North Platte, NE
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
  • 4/29/2024 12:00:00 AM
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FT Client Service Coordinator - Work From Home>
  • XR Extreme Reach
  • North Platte, NE
  • [Customer Service / Data Entry / Remote] - Anywhere in U.S. / Competitive pay - As a Client Service Coordinator you'll: ...
  • 4/29/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • North Platte, NE
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/29/2024 12:00:00 AM
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Customer Service Agent - Work From Home>
  • Thomas Talent Network
  • North Platte, NE
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Flexible shedule - As a Customer Service Agent ...
  • 4/29/2024 12:00:00 AM
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RN (Registered Nurse)
  • TotalMed
  • North Platte, NE
  • We are seeking a Registered Nurse-Intensive Care Unit for a travel assignment in North Platte Nebraska.
  • 4/29/2024 12:00:00 AM
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Signal Maintainer (Safety)
  • CSX
  • North Platte, NE
  • Responsibilities Assist in the installation, repairing, testing and maintenance of various railroad signals and grade cr...
  • 4/29/2024 12:00:00 AM
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Continuous Improvement Operator
  • Kimberly Clark
  • North Platte, NE
  • Worker Type Employee Worker Sub-Type Regular Time Type Full time
  • 4/29/2024 12:00:00 AM
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Bilingual Customer Service Specialist (English & Spanish)
  • Sherwin-Williams
  • North Platte, NE
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 2/22/2024 12:00:00 AM
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About North Platte, Nebraska

North Platte is a city in and the county seat of Lincoln County, Nebraska, United States. It is located in the southwestern part of the state, along Interstate 80, at the confluence of the North and South Platte Rivers forming the Platte River. The population was 24,733 at the 2010 census. North Platte is a railroad town; Union Pacific Railroad's large Bailey Yard is located within the city. Today, North Platte is served only by freight trains, but during World War II the city was famous for the North Platte Canteen. Tens of thousands[citation needed] of volunteers from North Platte and surrou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$62,475 to $86,871
North Platte, Nebraska area prices
were up 2.3% from a year ago
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