Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Summary: Assists with supervising and overseeing the day-to-day operations of Telerecruitment staff. Assists with planning, organizing, directing and evaluating all activities relating to the efficient scheduling of eligible donors. Conducts assigned tasks with the expectation of achieving the designated product collection goals.
Hours:
Essential Duties and Responsibilities (other duties may be assigned):
Job Qualifications Requirements: The Telerecruitment Lead position requires:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. This position can offer:
What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply now.
The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer
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0 Contact Center Team Leader (Includes Selling) jobs found in Appleton, WI area