Contact Center Team Leader (Includes Selling) jobs in Billings, MT
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
(USA) Tire and Battery Center Team Leader
- Sam's Club
-
Shepherd, MT
OTHER
-
Position Summary...
As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member's expectations.
What you'll do...- Be a Team Leader: Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies and is an advocate for the member, the associate, and the company.
- Be an Expert: Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and pressure monitoring systems), tire recalls, product specifications and seasonality to ensure the team performs their daily processes consistently. Shares knowledge and trains the team. Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively. Leverages learning resources and attends training conferences to drive continuous improvement.
- Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Be an early adopter of new tools and encourages others to use them.
- Be an Owner: Drives the business results, ensures commitment to operational excellence; maintains a neat, clean, and safe work area for the team and the members. Ensures proactive planning; orders equipment, tools and supplies as needed while being cognizant of expense controls; tracks and monitors returns and special orders; assists in staffing and scheduling; operates cash registers, processes transactions; and works hands-on in the physical area when required to support member service. Maintains accurate inventory, audit, safety, and compliance standards; completes paperwork, logs, and other required documentation; and models a commitment to member service.
- Be a Talent Ambassador: Trains and teaches the team to be highly effective; monitors associates to complete e-learnings and trainings on-time. Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members. Encourages career growth for all associates, and sources new talent internally and externally to work on the team.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications6 months supervisory experience or 6 months experience in automotive industry.
I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.
Must be 18 years of age or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervisory experience, Tire Industry
Tire Industry Certification - Certificate
Primary Location...
4420 KING AVE E, BILLINGS, MT 59101-4913, United States of America - 15 Days Ago
Team Leader
- Chick-fil-A | Billings
-
Billings, MT
FULL_TIME
- At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant Guest has an outstanding experience. Team Leaders ar...
- 8 Days Ago
Agency Team Leader
- INFUSE
-
Billings, MT
FULL_TIME
- We consider every individual who joins our team a critical part of defining who we are — which is why we are looking for an experienced professional with a strong understanding of B2B marketing, deman...
- 7 Days Ago
Agency Team Leader
- INFUSE
-
Billings, MT
FULL_TIME
- We consider every individual who joins our team a critical part of defining who we are — which is why we are looking for an experienced professional with a strong understanding of B2B marketing, deman...
- 7 Days Ago
Kitchen Team
- Ryan Restaurant Corp Career Center
-
Billings, MT
FULL_TIME
- Famous Dave's - the World’s Greatest BBQ and the World’s Greatest Workplace. Since we opened our first restaurant in 1994, our award-winning Famous food, down-home Smokin’ service, and a fun, casual a...
- 15 Days Ago
Warehouse Team Member
- Fireplace Center of Billings
-
Billings, MT
FULL_TIME
- Job Summary: Help customers in person and over the phone. Ability to make recommendations to customers while maintaining a safe, clean and orderly warehouse. Essential Duties and Responsibilities and ...
- 14 Days Ago
Filters
- Current Active Filter
- Billings, MT
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Team Leader (Includes Selling) jobs found in Billings, MT area
Vaccine Coordinator
- RiverStone Health
-
Billings, MT
- Working title: Vaccine Coordinator Classification title: Program Coordinator 1 Division: Community Health Center Program...
- 4/26/2024 12:00:00 AM
Cake Decorator
- Albertsons
-
Billings, MT
- Job Description A Day in the Life: As a Cake Decorator, no one day is ever the same. You will use your artistic and crea...
- 4/26/2024 12:00:00 AM
Urologist
- SCL Health
-
Billings, MT
- Job Description Are you ready to practice big-city medicine with a small-town feel? Are you ready to practice at the top...
- 4/25/2024 12:00:00 AM
In-Store Shopper
- Albertsons
-
Billings, MT
- Job Description A Day in the Life: As the In-Store Shopper you will have the opportunity to be the best and select "the ...
- 4/25/2024 12:00:00 AM
Retail Sales and Store Support
- Albertsons
-
Billings, MT
- Job Description A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an...
- 4/25/2024 12:00:00 AM
IT Field Tech - Billings/Montana Region
- Innova Solutions
-
Billings, MT
- IT Field Tech - Billings/Montana Region Innova Solutions is seeking an IT Field Tech Support Specialist with great custo...
- 4/23/2024 12:00:00 AM
Licensed Mental Health Counselor - Work in Fort Harrison, MT
- Veterans Health Administration
-
Billings, MT
- Summary The incumbent provides integrated treatment for patients with Substance Use Disorder, as well as a variety of ot...
- 4/23/2024 12:00:00 AM
IT Field Tech - Billings/Montana Region
- Innova Solutions
-
Billings, MT
- IT Field Tech - Billings/Montana Region Innova Solutions is seeking an IT Field Tech Support Specialist with great custo...
- 4/22/2024 12:00:00 AM
About Billings, Montana
Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000.
Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,267 to $90,612
Billings, Montana area prices
were up 3.1% from a year ago
were up 3.1% from a year ago