Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.
Call Center Representatives are required to make outbound calls.
The hours will be from
7:00 AM to 12:00 PM, Monday through Friday.
Responsibilities:
- Making Outbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about resolution services, company name, telephone number and account number
- Assist consumers in reaching agency that sent paperwork
- Maintain consumer records by updating account information and documenting interactions
- Follow communication scripts and guidelines to ensure consistent and effective customer service
- Generate a MIN of 5 Leads per day / 25 a week / 100 a month
- Meet or exceed performance goals in areas such as call quality, leads generated, accounts touched, and calls made
Qualifications:
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and navigate computer systems while on the phone with customers
- Knowledge of debt recovery / debt collections is a plus
- Ability to work well in a fast-paced and team-oriented environment
- High school diploma or equivalent
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service in a sales driver environment. We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated self-starter with strong communication skills, we would love to hear from you.
Apply today or call 725.268.0742 for more information!
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 25.00 per week
Benefits:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Education:
Experience:
Work Location: In person
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