Contact Center Team Leader (Includes Selling) jobs in Rapid City, SD

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Sales Center Leader
  • Bimbo Bakeries USA
  • Rapid, SD FULL_TIME
  • Sales Center Leader

    req36102

    Employment Type: Regular

    Location: RAPID CITY,SD

    Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

    More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.


    Description:

    Sales Center Leader

    *Annual Bonus Eligibility*


    Come join the largest baking company in the world and our family of 20,000 associates nationwide!

    Top Reasons to Work at Bimbo Bakeries USA:

    Great Annual Starting Salary - $60,000

    Comprehensive Benefits Package

    401k & Company Match

    On the Job Training with Advancement Opportunities


    The Sales Center Leader (SCL) will support the Operational Sales Leader (OSL) in running the Direct Store Delivery Excellence (DSDE) Playbook through execution of BBU Way to Operate.

    #LI-PS1

    What You Will Be Doing:

    • Build and maintain partnerships with sales team, support Sales Center operations and cover routes when needed
    • Serving our frontline – (not from behind a desk) with the objective of driving growth of our people and of our business while achieving and maintaining a World-Class sales center.
    • Support achievement of zero workplace injuries by performing safety observations within the Grupo Bimbo (GB) safety platform and executing safety awareness programs.
    • Coach frontline on best practices focused on order and distribution planning per the order management playbook.
    • Be part of a team in an extraordinary organization where you can bring your authentic self to work each and every day


    Position Requirements:

    • Bachelor’s Degree preferred – High School diploma required - A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
    • Must be 21 years of age or older.
    • 3-5 years of related experience in customer relations or sales.
    • At least 6 months experience leading and influencing others
    • Computer skills and proficiency, specifically PowerPoint, Excel, and Word are required.
    • Must have a valid driver's license with a safe driving record.
    • Must be able to acquire and maintain a DOT Medical card
    • Equal Opportunity Employer/Disabled/Veterans [or Vets]
    • Bilingual – English/Spanish a plus
    • Travel is required. 25%


    The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

    Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

  • 1 Month Ago

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Selling Associate
  • Victoria Secret Rushmore
  • Rapid, SD PART_TIME
  • At Victoria’s Secret/PINK, we exist to inspire women with our products and experiences. We believe our Selling Associates play an important role in helping to create that inspiration. We are currently...
  • 14 Days Ago

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Operations Team Leader
  • Red Cloud Indian School
  • Ridge, SD FULL_TIME
  • Operations Team Leader Position Title: Operations Team Leader Department: Holy Rosary Mission (Pastoral) Location: Either Kyle or Pine Ridge Supervisor: Pastor Direct Subordinates: Operations Team Ass...
  • 1 Day Ago

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Retail Team Leader - Rapid City
  • Goodwill of the Great Plains
  • Rapid, SD FULL_TIME
  • We are seeking a Retail Team Leader to become an important part of our team! You will help provide exemplary experience and atmosphere to every Goodwill customer through outstanding customer service a...
  • 1 Month Ago

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First Contact Physiotherapist
  • Vivian Health
  • Philip, SD FULL_TIME
  • Vivian is looking for Travel Physical Therapist Therapys in Philip, South Dakota paying up to $2,646/week At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace ...
  • 2 Days Ago

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First Contact Physiotherapist
  • AB Staffing Solutions
  • Martin, SD FULL_TIME
  • AB Staffing Solutions is seeking a travel Physical Therapist for a travel job in Martin, South Dakota. Discipline: Therapy ~ Shift: 8 hours ~ Employment Type: Travel Pay package is based on 8 hour shi...
  • 26 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Rapid City, SD area

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Cashier
  • Mead Lumber
  • Rapid City, SD
  • Knecht Home Center of Rapid City, a Mead Lumber Company, Inc. is a leading provider of products to professional contract...
  • 4/26/2024 12:00:00 AM

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Cake Decorator
  • Albertsons
  • Rapid City, SD
  • Job Description A Day in the Life: As a Cake Decorator, no one day is ever the same. You will use your artistic and crea...
  • 4/26/2024 12:00:00 AM

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Retail Sales and Store Support
  • Albertsons
  • Rapid City, SD
  • Job Description A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an...
  • 4/25/2024 12:00:00 AM

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Certified Nursing Assistant (CNA) - St Martin Village - Full Time Evenings
  • Good Samaritan Society
  • Rapid City, SD
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM

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Certified Nursing Assistant (CNA) - St Martin Village - Full Time
  • Good Samaritan Society
  • Rapid City, SD
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM

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Certified Nursing Assistant (CNA) - St Martin Village - Full Time Days
  • Good Samaritan Society
  • Rapid City, SD
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM

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CNA - St. Martins - Full Time
  • Good Samaritan Society
  • Rapid City, SD
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM

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Certified Nursing Assistant (CNA) - St Martin Village - Full Time Days
  • Good Samaritan Society
  • Rapid City, SD
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM

Rapid City is located at 44°04′34″N 103°13′42″W / 44.076188°N 103.228299°W / 44.076188; -103.228299. The downtown elevation of Rapid City is 3,202 feet (976 m) and Rapid City sits in the shadow of Black Elk Peak, which at 7,242 feet (2,207 m), is the highest point east of the Rocky Mountains. According to the United States Census Bureau, the city has a total area of 55.49 square miles (143.71 km2), of which 55.41 square miles (143.5 km2) is land and 0.08 square mile (0.2 km2) is water. Rapid City is located on the eastern edge of the Black Hills, and is split in half by the Dakota Hogback. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$60,008 to $83,311
Rapid City, South Dakota area prices
were up 0.8% from a year ago