Contact Center Team Leader (Includes Selling) jobs in Seattle, WA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Team Leader (Includes Selling) jobs

A
Lead Contact Center Manager
  • AppleOne
  • Bothell, WA FULL_TIME
  • Lead Contact Center Manager - Elevate the Customer Experience

    Join our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across our national network. Ensure that 90% of all incoming calls, chats, and texts are not just answered but result in a pleasant, memorable experience for every caller.

    Your Impact:
    -Direct management of a contact center team, focusing on efficiency, quality control, and excellent customer service.
    -Predict and manage team schedules based on seasonal call volumes, ensuring seamless customer interactions.
    -Mentor and guide your team through challenges, fostering an environment of learning and growth.
    -Manage weekly bonus tracking, ensuring team motivation and recognition for outstanding performance.
    -Uphold the highest quality of property knowledge, ensuring accurate information is always relayed to customers.
    -Expertly handle escalations, providing solutions and maintaining customer satisfaction.

    Qualifications:
    * High School Diploma or GED; some college or degree preferred.
    * 1 year(s) of call center leadership experience or 2 years in multifamily industry management.
    * Customer service orientation, detail-oriented, with the ability to multitask effectively.
    * Familiarity with Yardi’s CRM systems is a plus.
    * Excellent verbal, written, and interpersonal communication skills.

    Perks:
    - The opportunity to work from a regional or home office.
    - Continuous learning and growth opportunities within a vast property network.
    - A supportive, team-oriented workplace culture.

    This position is not just a job; it’s a career opportunity to lead by example, inspiring your team to achieve new standards in customer service. If you’re ready to make a significant impact and help shape the future of our customer interactions, apply now to join our team.


    AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

    The Know Your Rights poster is available here:
    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

    The pay transparency policy is available here:
    https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
    https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
  • 20 Days Ago
Apply this Job
N
Patient Contact Center Representative
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
  • 2 Days Ago
Apply this Job
S
Contact Center Representative
  • Seattle Credit Union
  • Seattle, WA FULL_TIME
  • Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
  • 1 Month Ago
Apply this Job
W
Contact Center Manager
  • Weidner Apartment Homes
  • Kirkland, WA FULL_TIME
  • Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
  • 29 Days Ago
Apply this Job
N
Patient Contact Center Representative
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
  • 1 Month Ago
Apply this Job
Q
Contact Center Member Advocate – Service Specialist
  • Qualstar Credit Union
  • Bothell, WA FULL_TIME
  • About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, with 140 employees...
  • 26 Days Ago
Apply this Job
View All Contact Center Team Leader (Includes Selling) Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Team Leader (Includes Selling) jobs found in Seattle, WA area

A
Remote Customer Service Representative
  • ABC Legal Services, LLC
  • Seattle, WA
  • ** Remote Customer Service Representative at ABC Legal** If interested in this job, please submit an application * Remot...
  • 4/26/2024 12:00:00 AM
Apply this job
S
Contact Center Operations Manager
  • SPECTRAFORCE
  • Seattle, WA
  • Title: Project/Program Manager Duration: 11 months with the high possibility of extension or conversion Location: Seattl...
  • 4/24/2024 12:00:00 AM
Apply this job
S
Operations Agent
  • Solomon Page
  • Seattle, WA
  • We are seeking candidates with strong customer service experience, preferably in the airline or hospitality industries. ...
  • 4/24/2024 12:00:00 AM
Apply this job
A
Sales Ex - COE – Client Success - Advanced Analytics Manager
  • Accenture
  • Seattle, WA
  • Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
  • 4/24/2024 12:00:00 AM
Apply this job
P
Patient Care Coordinator - CARDIOVASCULAR SURGERY
  • Providence Swedish Medical Center
  • Seattle, WA
  • DescriptionWorks under the general direction of a physician or his/her designee, utilizing communication and management ...
  • 4/23/2024 12:00:00 AM
Apply this job
S
Operations Agent
  • Solomon Page
  • Seattle, WA
  • We are seeking candidates with strong customer service experience, preferably in the airline or hospitality industries. ...
  • 4/22/2024 12:00:00 AM
Apply this job
A
Adobe Customer Journey Analytics Technical Consultant
  • Accenture
  • Seattle, WA
  • We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Co...
  • 4/22/2024 12:00:00 AM
Apply this job
A
Customer Service Representative (Hybrid)
  • ABC Legal Services
  • Seattle, WA
  • About ABC Legal Services: ABC Legal Service is proud to be the national leader in filing service of legal documents. We ...
  • 4/22/2024 12:00:00 AM
Apply this job
View All Contact Center Team Leader (Includes Selling) Jobs

About Seattle, Washington

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$74,369 to $103,250
Seattle, Washington area prices
were up 2.8% from a year ago
View detail