Credit and Collections Director jobs in the United States

At Airtable, our mission is to democratize software creation. We believe today's knowledge work needs a customizable platform that lets every organization easily build intuitive apps to drive their most important business processes. We’re making it disruptively easy to build purpose-built applications for organizations based on shared, organization-wide data. The world’s largest enterprises use Airtable to build customized apps for their most critical and unique workflows — from managing product roadmaps to launching marketing campaigns to tracking job applicants — all on a single platform.

About the Role:

We are seeking an experienced and dynamic Director of Billings, Credit & Collections to lead and transform our billings and collections processes. In this pivotal role, you will oversee the Billings, Credit & Collections team and related functions, collaborating closely with Revenue Operations and Revenue Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. Your leadership will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance.

Key Responsibilities:

• Leadership & Management: Oversee the billings, credit & collections teams, ensuring day-to-day operations are efficient and effective. Foster a high-performance culture and motivate team members to exceed targets.
• Process Improvement & Automation: Drive process enhancements and automation projects, working cross-functionally with deal desk, order management, sales, legal, and enterprise technology teams to streamline operations.
• Policy Implementation: Develop and implement credit and collections policies and procedures in line with company objectives and industry standards.
• Monitoring & Reporting: Monitor and report on accounts receivable status, aging, and collections activities. Provide regular updates on key metrics to Finance leadership and make data-driven recommendations for improvement.
• Customer Engagement: Negotiate payment plans and settlements with delinquent customers, initiating legal actions when necessary. Engage with customers to ensure timely payments and resolve escalations.
• KPI Reporting: Prepare and present monthly and quarterly reports on billings, credit, and collections performance, highlighting areas for improvement.
• Financial Support: Support month-end close processes and financial reporting reviews. Assist with internal and external audits, ensuring compliance and accuracy.

Who You Are:

• Educational Background: Bachelor’s Degree in Accounting, Finance, or a related field is required.
• Experience: Minimum of 10 years of experience in Accounting/Billings/Collections, with at least 3 years in a people management role. Experience in high-growth enterprise SaaS or technology public companies is highly desirable.
• Technical Expertise: Strong knowledge of accounting principles, billings operations, credit analysis, and collections techniques. Proficiency in ERP systems (preferably Workday or similar) and MS Office (especially Excel).
• Process Design & Improvement: Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration.
• Leadership & Team Building: Demonstrated ability to lead and motivate high-performing, customer-focused teams in both onshore and offshore locations.
• Communication & Organizational Skills: Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems, take initiative, and maintain confidentiality of sensitive information.

Join our team and be a key player in transforming our billing and collections processes, driving efficiency, and supporting our company's growth. If you are a strategic thinker with a proven track record in process improvement and team leadership, we want to hear from you!

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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