Credit and Collections Representative jobs in Madison, WI

We are requiring experience collecting on a book of accounts for at least 2-5 years. 

At Easton Motors, we have been in the car business for over 35 years and specialize in used and buy-here-pay-here car sales, as well as service and auto parts. Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving! We're unique because we own all our inventory outright and we offer service and parts in-house, which empowers us to facilitate deals that others can't. As the bank, we offer in-house financing options to our customers, making car ownership accessible to a broader audience.

Job Description: We are looking for an happy and motivated individual to join our Collections Team. As a collections account representative at Easton Motors (“Team Easton”), you will play a crucial role in driving our collections success by providing exceptional customer service and utilizing your talent to engage with customers and collect on their payments or back-due debts in a professional and courteous manner. We are looking for a strong collections background for at least 2 years.

Location:  815 Business Park Rd., Wisconsin Dells, WI - On-Site

POSITION SUMMARY

The Account Collections Specialist is primarily responsible for the collection’s activities, directs and coordinates collection and call activities, recommends duties associated with the collections of non-paying customers.

POSITION TECHNICAL RESPONSIBILITIES

• Answer calls promptly and courteously
• Handle guests coming in to make payments and discuss their account and escalate the guest appropriately
• Process daily mail return and updates the applicable system(s)
• Assists with guests disputes accurately and in a timely manner
• Posts payments mailed or reported from the guest
• Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
• Generate and distribute reports to team members and guests as needed
• Care for miscellaneous issues that arrive and pertain to the legal department
• Maintain a clean and safe work environment
• Provide training and development for Assistant Account Collections Specialists
• Manage multiple delinquent accounts for debt collection efforts
• Provide recommendations on how to recover outstanding payments
• Negotiate payoff deadlines and payment plans
• Handle questions and guest complaints
• Investigate and resolve discrepancies in payments or accounts
• Other duties as assigned