Credit and Collections Representative jobs in Phoenix, AZ

POSITION OVERVIEW

As the Accounting Credit and Collections Supervisor, you will play a crucial role in managing and overseeing the credit and collections activities for the Company. You will be charged with ensuring accounts have been properly billed, facilitating timely collections, providing superior customer service, and promoting continuous improvements to the end-to-end billing and collections process. This position requires a strong understanding of credit management, key accounting principles and excellent leadership skills.

DUTIES & RESPONSIBILITIES

• Lead and motivate a team of four Collectors, providing strategic guidance that aligns with the Company’s organizational goals.
• Utilize various aging reports to monitor collection progress of team’s respective portfolios and ensure they are current and accurate. 
• Provide guidance on proper account management to ensure timely collection of open receivables to ensure established goals are met or exceeded.
• Resolve billing, payment and dispute issues as they arise; recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss.
• Lead monthly reviews with leadership to discuss delinquent accounts and needed actions.
• Evaluate potential customers’ creditworthiness. Provide recommendations to senior leadership.
• Support the daily activities of the Credit and Collections team such as responding to customer inquiries, providing invoice and statement copies as requested, setting up new customer accounts and other miscellaneous tasks.
• Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies. 
• Maintain strong positive customer relationships and enhance/protect sales and profitability.
• Other responsibilities as assigned.

KNOWLEDGE REQUIREMENTS AND QUALIFICATIONS

The knowledge requirements and qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Minimum 2 years proven experience in credit and collections management and supervision, preferably in B2B collections. Prefer minimum 6 total years of experience in credit and collections.
• High school diploma or GED with minimum four years of relevant experience.
• Advanced Excel skills. Proficient with other Microsoft Office Applications (Word, Outlook, etc).
• Positive attitude with a focus on taking care of our customers and achieving goals.
• Self-motivated and results oriented individual contributor and team leader.
• Independent thinker with a strong sense of accountability for self and team.
• Strong organizational skills with great attention to detail. 
• Natural problem solver with a self-starter mind set.
• Eagerness to improve processes and procedures.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to meet deadlines and follow-up on pending issues.
• Friendly, outgoing personality with a strong sense of commitment.

OTHER RELEVANT INFORMATION ABOUT THIS ROLE

• We are located at 75th Avenue, just south of the I-10
• This is an in person / on site role. We are not offering remote work at this time
• This is a full-time, salaried position. Pay will be DOE. This role is also eligible for a performance based bonus paid monthly; will be determined based upon the skillset and responsibilities assigned to the successful candidate.

WHO WE ARE

RWC Group is a family owned and operated commercial truck and bus dealership and a commercial truck leasing company.  As a family-owned company, we value the things that make a family successful:  commitment, compassion, hard work, a unified vision, and a desire for each other to succeed.

Our business is spread across 14 locations in Arizona, California, Oregon, Washington and Alaska. We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WHAT WE OFFER

• Medical, dental & vision insurance
• Health savings account with a company match
• Free life insurance policy
• On-site health care clinic
• 401k plan with discretionary match
• Competitive paid time off

ACKNOWLEDGEMENT

This is not necessarily an exhaustive list of duties, responsibilities, or knowledge requirements, associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances change (e.g.: growth, work load, changes in staff, technological developments, etc.).This job description is not a contract of employment, and either the employee or the employer may terminate the employment relationship at any time for any reason. RWC Group has the right to revise this job description at any time.