Credit and Collections Representative jobs in Sacramento, CA
Recently Added Credit and Collections Representative jobs
Collections Representative (Sac County)
- Golden 1 Credit Union
-
Sacramento, CA
FULL_TIME
-
JOB TITLE: Member Care Rep 1
DEPARTMENT: Member Care
STATUS: Non - Exempt
JOB CODE: 1750
PAY SCALE: $20.00 - $21.50 Hourly
GENERAL DESCRIPTION:
Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1’s loss of non-performing asset accounts.
TASKS, DUTIES, FUNCTIONS:
1. Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts.
2. Identify, investigate, and resolve delinquent and negative account activity.
3. Update member and credit union account information accurately and efficiently.
4. Demonstrate an understanding of the member’s needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency.
5. Educate members about options available to resolve their delinquency and retain and enhance member loyalty.
6. Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts.
7. Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation.
8. Learn and retain an exceptional working knowledge of department financial assistance programs and services.
9. Prepare and process documentation necessary to resolve delinquent accounts.
10. Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited.
11. Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable.
12. General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing.
13. General knowledge of loss mitigation and potential benefits to the member and Golden 1.
14. General knowledge about how to obtain the member’s financial information and use it to assist and resolve the member’s delinquency.
15. Initiate skip tracing techniques to locate member’s or the credit union’s collateral.
16. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
17. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections.
18. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment.
19. Maintain acceptable call quality scores as audited and measured monthly.
20. Complete regulatory training modules annually, as required.
21. Model Golden 1 Core Values.
22. Perform other duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
1. Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management.
2. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts.
QUALIFICATIONS:
1. EDUCATION: Successful completion of High School curriculum is required.
2. EXPERIENCE: Six months to one year performing general collection duties in a collection environment.
3. KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies.
PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. High volume of telephone communication throughout the workday.
LICENSES / CERTIFICATIONS:
None
REV. 10/6/2023 - 1 Day Ago
Collections Representative (Sac County)
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- JOB TITLE: Member Care Rep 1DEPARTMENT: Member CareSTATUS: Non - ExemptJOB CODE: 1750 PAY SCALE: $20.00 - $21.50 Hourly GENERAL DESCRIPTION: Communicates and interacts with members for the prompt reso...
- 1 Month Ago
Collections Representative (Elk Grove County)
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- JOB TITLE: Member Care Rep 1DEPARTMENT: Member CareSTATUS: Non - ExemptJOB CODE: 1750 PAY SCALE: $20.00 - $21.50 Hourly GENERAL DESCRIPTION: Communicates and interacts with members for the prompt reso...
- 1 Month Ago
Member Services Representative
- California Community Credit Union
-
Roseville, CA
FULL_TIME
- (Full-Time - Roseville/Sacramento) Are you looking for a new career with great hours, excellent benefits, and a family-like atmosphere? Look no further than California Community Credit Union! Take the...
- 22 Days Ago
Member Services Representative
- California Community Credit Union
-
Sacramento, CA
FULL_TIME
- (Full-Time - Sacramento) Are you looking for a new career with great hours, excellent benefits, and a family-like atmosphere? Look no further than California Community Credit Union! Take the next step...
- 28 Days Ago
Contact Center Service Representative
- SAFE Credit Union
-
Rancho Cordova, CA
FULL_TIME
- Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
- 1 Month Ago
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0 Credit and Collections Representative jobs found in Sacramento, CA area
Collections Coordinator
- LKQ
-
West Sacramento, CA
- Job Description Monday-Friday 8:00 am - 5:00 pm Pay $20.00hr Assist the Office Manager, Accounting Manager, Corporate Co...
- 4/26/2024 12:00:00 AM
Customer Service Representative ( REMOTE WORK )
- Morphius Corp
-
Lodi, CA
- MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
- 4/26/2024 12:00:00 AM
Human Resources Manager III
- Sacramento County, CA
-
Sacramento, CA
- Salary : $160,567.20 - $177,041.52 Annually Location : Sacramento, CA Job Type: Permanent Full-Time Job Number: 28970-B ...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- POS Portal, Inc.
-
Sacramento, CA
- ** Customer Service Representative** **Job Category****:** POS Portal **Requisition Number****:** CUSTO002860 Showing 1 ...
- 4/25/2024 12:00:00 AM
Environmental Legislative and Regulatory Affairs Manager
- Sacramento County, CA
-
Sacramento, CA
- Salary : $149,855.76 - $165,223.44 Annually Location : Sacramento, CA Job Type: Permanent Full-Time Job Number: 29663-A ...
- 4/24/2024 12:00:00 AM
Legal Assistant (Management Analyst I)
- CGI
-
Sacramento, CA
- Legal Assistant (Management Analyst I) Category: Administration Main location: United States, Tennessee, Sacramento Posi...
- 4/24/2024 12:00:00 AM
Patient Services Representative
- One Community Health - CA
-
Sacramento, CA
- Patient Services Representative - Arden This position serves as a resident expert in their area of support by providing ...
- 4/22/2024 12:00:00 AM
Parking Lot Attendant
- City of Sacramento, CA
-
Sacramento, CA
- Salary : $38,271.27 - $53,851.52 Annually Location : Sacramento, CA Job Type: Full-Time Career/Part-Time Career Job Numb...
- 4/22/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Representative jobs
$50,571 to $64,392
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Credit and Collections Representative do?
Credit and Collections Representative in Brea, CA
Contact customers via email, fax and/or phone to facilitate collections of past due invoices.
February 07, 2023
Run aged trial balance reports, review and prioritize to maximize and expedite collection efforts.
February 26, 2023
Provide customers with data requirements, statements, invoice reprints, credit /debit notes, packing & proof of delivery information.
March 10, 2023
Obtain and update demographic information and maintain concise notes for each call.
May 09, 2023
Credit and Collections Representative in Hoffman Estates, IL
Manage an A/R portfolio of 175 accounts using department credit/collection software.
October 10, 2022
Demonstrate strong analytical, problem solving, deductive reasoning and decision- making skills.
March 27, 2023
Represents the Omron Guiding Principles through personal and business interactions with employees, distributors, and colleagues.
May 03, 2023
Credit and Collections Representative
Documenting all correspondence and contacts with the credit customer for future reference.
December 03, 2022
Record all pertinent information regarding accounts in the database system for future reference.
May 01, 2023
Review account information to determine if customer orders will be released for delivery based upon their credit limit, days outstanding and payment history.
May 19, 2023