Credit Card Operations Clerk controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or its equivalent. Additionally, Credit Card Operations Clerk typically reports to a supervisor. The Credit Card Operations Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Manager of Branch Operations
About Us:
Building Trades Credit Union (BTCU) is dedicated to being the financial steward to our members and their communities. Founded in 1957 and serving over 18,000 members, it is one of the largest credit unions composed of union workers in the building, construction, and finishing trades, primarily in Minnesota. The vision of BTCU is to be an indispensable financial partner to members of the building and construction trades’ community by delivering innovative and sustainable financial solutions that meet their needs and exceed their service expectations.
BTCU relies on the unique talents of every employee to create a dynamic team. We work to enhance the lives of our members in the building trades by finding creative ways to improve our products and services – while making a difference and having fun!
Job Summary:
The Manager of Member Operations role reports to the Vice President of Branch Operations and takes the strategic directives from the Vice President and creates action plans for consistency and accountability to the Shoreview and Maple Grove branch teller line staff when it comes to performance, services, and product delivery for BTCU members.
The Manager of Member Operations collaborates with the Vice President of Branch Operations, along with other branch and call center leadership, to ensure policies, practices, and procedures model the expectations of BTCU and BTCU member experiences with respect to BTCU Strategic Initiatives.
The Manager of Member Operations role coaches, trains, and assists in holding accountability to staff performance and drives strategic and purposeful relationships with BTCU members through needs assessed cross-servicing activities. Engages and assists members in service needs.
Classification: Exempt
Schedule: Monday through Friday 8:45am to 5:15pm
Work Location: Maple Grove and Shoreview, with other locations as needed
Job Type: Full-time
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Work Location: In person
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