Credit Card Operations Manager jobs in Rockville, MD

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Manager, Credit Card Policy & Risk Analytics at our Tysons, Virginia location. 

The primary function of this job is to manage end-to-end development and implementation of Credit Card acquisition credit strategy/policy and conducting ongoing credit risk/program profitability monitoring and analytics.

This role plays a critical role in enhancing credit risk strategy and management ecosystem to enable sustainable and resilient Credit Card business growth. This position will also contribute to setting up strategic vision/agenda, promoting strong risk culture and manage analysts to achieve team’s strategic goal. The incumbent will partner closely with Credit Card product team and other key stakeholders within Consumer Banking as well as enterprise.

The ideal candidate will have a deep understanding of the inherent risk drivers, historical and potential future performance volatility of Credit Card lending business and be able to proactively anticipate and advise changes in risk sentiments into our lending practices. In addition to the technical proficiency required, the candidate is expected to exhibit sound judgment in decision making and be an inclusive and collaborative partner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage intent development and implementation of automated/judgmental decisioning credit strategies for new account acquisition, from approve / decline, line assignment and portfolio risk management.
• Contribute to defining Credit Card credit strategy risk tolerance limits and decisioning constraints.
• Use modeling and analytical tools to derive and refine risk segmentation using generic and custom risk scores as well as alternative attributes to achieve better risk sloping.
• Lead analysts to develop and maintain acquisition cash flow/NPV valuation model at segment or loan level to enable cutoff decision and line assignment optimization.
  • Ground and extrapolate economics inputs, assumptions, and curve shape.
  • Evaluate, recommend, and productionize valuation platform.
  • Automate sensitivity and gaming functionalities.
• Develop / refine credit card initial line assignment strategy:
  • Evaluate and recommend segmentation scheme, such as Risk, Channel, Product, Channel and Ability to Pay etc.
  • Derive recommended initial credit limit based on cash flow valuation model economics projections and decision constraints. Benchmark against industry.
  • Ground sensitivities on assumption for line assignments and testing agenda for continuous optimization.
  • Develop and test on graduation / line increase strategy (with control and assumptions needed for the program to be effective)
• Develop credit strategies tailored to acquisition channel and card type. Partner with business segment product owners to optimize acquisition targeting/marketing campaigns.
• Create ongoing monitoring of the performance such as delinquency/loss rates, balance growth as well as revenue trends after origination to assess asset quality.
• Perform program deep dive and monitoring on credit policy change to drive credit policy optimization and risk mitigation strategies, inform corporate strategic decisions, enable better member experience, and improve efficiencies.
• Drive monitoring and analysis of credit risk for both organic and acquired portfolio, prepare related management reporting package, and provide insights on root causes, emerging credit trends and implications on Allowance for Loan Losses.
• Manage analysts to achieve team’s strategic goals, training and assisting development of skills and cultivating credit culture.
• Partner with key stakeholders in various groups (Decision Science, Product, Decision Management Delivery, Business Control, Compliance, Operations, Finance and Enterprise Risk Management) to identify areas of opportunity and spearhead initiatives to enable profitable growth while minimizing credit risk exposure and adapting to changing economic and regulatory environment.
• Support ad-hoc analyses or projects as needed.
• Maintain strong working knowledge of Credit Card related regulations to ensure compliance. Remain abreast of financial regulatory developments in credit risk management and best practices within the industry.
• Participate in external and internal audits, and regulatory examinations as needed.
• Identify required data and work with data stewards to understand data source, ensure data quality and retrieve data on a timely basis. Contribute to credit data mart and corporate database designs.

Equivalent combination of education and experience is considered.

• Bachelor’s degree in business, Economics, Quantitative Discipline or Equivalent, Finance is required. MBA or master’s degree in the related field is highly preferred.
• Minimum of ten (10) years’ experience in credit risk policy & analysis, credit risk management or modeling in financial services industry.
• Minimum of two (2) years of direct management experience.
• Experience in building support to gain acceptance and buy-in on credit decisions in a collaborative environment. Ability to provide business leadership and partnering skills to help drive the organization towards critical decisions and deliverable results.
• Initiative-taking and strong people skills to actively lead and implement ideas in a cross-functional team environment.
• Excellent written, verbal communication and presentation skills.
• Proven project management skills, ability to manage multiple projects.
• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are required. Proficiency with statistical tools (Python, R) is preferred.

Supervisory Responsibility

This position will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.