Credit Card Operations Supervisor jobs in Memphis, TN

Mississippi Federal Credit Union is looking for qualified and talented individuals to join the Financial Specialist (Teller Operations) team. The ideal candidate for this position is motivated, agile, service focused, thrives in a dynamic team environment, an effective listener and communicator, detail oriented, and able to trouble shoot effectively. The Financial Specialist (Teller Operations) is responsible for assisting new and existing members, on the phone or face-to-face, with transactions and inquiries regarding products and services. The Financial Specialist (Teller Operations) listens effectively to the member, performs transactions accurately, answers questions regarding MSFCU products and services, and cross sells products and services that will help the member reach their financial goals. The Financial Specialist (Teller Operations) works in a team environment and assists their co-workers and Management as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Follow MSFCU policies and procedures at all times
• Follow objectives to achieve or exceed company and department goals
• Work closely with team members to succeed as a group
• Solve problems quickly and accurately
• Handle cash and checks within set limits and places holds where needed
• Balance cash drawer at end of business day and researches and resolves discrepancies
• Perform drive-up functions, night drop, and ATM duties as assigned
• Keep accurate and up-to-date records of all actions taken as required by law, regulation, and company policies and procedures
• Represent MSFCU in a professional manner in all interactions with MSFCU members
• Maintain confidentiality of member, employee, and company information
• Greet and welcomes members to the credit union in a professional manner
• Provide prompt, excellent service, and accurate transactions
• Promote, explains, and cross-sells MSFCU products and services
• Maintain an up-to-date knowledge on all credit union products and services
• Maintain an up-to-date knowledge of, and adheres to, the requirements of all related policies, procedures, rules and regulations required for position
• Model a high level of service and a professional demeanor and appearance
• Participate in MSFCU sponsored community outreach events
• May have opening and closing responsibilities
• Responsible for regular and predictable attendance and punctuality
• Establish and maintain professional business relations with all MSFCU employees
• Assume responsibility for ensuring that professional business relations are established and maintained with MSFCU members
• Utilize effective and professional communication to present a positive image in all situations
• Attend and participate in meetings and training as required
• Keep management informed of activities, progress attained toward established objectives, and of any significant problems
• Assist area personnel as needed
• Stay informed of changes in policies, procedures, and related legal and regulatory requirements
• Ensure that work area is clean, secure, and well maintained
• Assume responsibility for related duties as required or assigned

Required Experience:

MINIMUM QUALIFICATIONS

• High School diploma, or equivalent
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages)
• High level of service and communication skills
• Professional appearance, dress and attitude
• Ability to use related computer software, Microsoft Office products, and business equipment, including computers, copy machine, coin and money counting machines

PREFERRED QUALIFICATIONS

• Experience working for a financial institution, preferably a credit union
• Bachelor’s degree in a business related field

KNOWLEGE, SKILLS, AND ABILITIES

• Excellent relationship building, verbal, written, listening, and interpersonal skills
• Detail oriented and good organizational skills
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division, percentages), and interpret and analyze financial data.
• Ability to work independently and as a team member
• Ability to present a positive and professional image to all employees and members
• Problem-solving skills
• Flexible with shift priorities
• Strong organizational and multi-tasking skills in a fast-paced environment
• Practice ethical behavior and understand the need for confidentiality

PHYSICAL CONSIDERATIONS

Mississippi Federal Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Employees should be able to perform the following:

• Effectively and efficiently communicate with diverse membership and staff
• Sit or stand for long periods of time
• Work on computers for a long period of time in an office environment
• Travel within an assigned market

Mississippi is an At-Will Employment State. Your employment is 'at will', meaning you are free to resign at any time, for any reason, with or without notice. Mississippi Federal Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice. No statement or promise by a credit union representative or board member may be interpreted as a change in the 'at will' policy, nor would it constitute an employment or other contractual agreement.
From: Mississippi Federal Credit Union

Benefits:

Company paid health insurance (Employee)

Company paid life insurance (Employee)

Dental

Vision

Life insuance options

Short Term Disability

Long Term Disability

401k with 5% company contibution and up to 4% match

Paid holidays