Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Primary Responsibilities
Answer member calls pertaining to Lost/Stolen ATM , Debit and Credit cards; transaction disputes; mobile deposits; general account inquiries.
Perform general account maintenance.
Perform Debit and Credit card maintenance.
Pull periodic reports regularly and perform associated tasks.
Process account adjustments.
Review and/or process mail deposits, mobile deposits, ATM deposits.
Utilize resources to independently research and resolve member issues; solicit assistance from Supervisor and/or other departments when necessary.
Reply to voice mails, emails and faxes.
Develop and maintain thorough knowledge of all credit union products, services and regulations.
Knowledge and Skills Needed
Fluent in English and Spanish preferred.
Exceptional customer/member service skills.
Professional written and oral communication skills.
Minimum 1 year teller or banking experience; credit union experience a plus.
Use excellent judgment to take action when requests are beyond routine.
Well organized; detail oriented; ability to multitask.
Computer savvy.
Job Type: Full-time
Pay: $15.56 - $23.34 per hour
Benefits:
Experience level:
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Weekly day range:
Work setting:
Work Location: In person
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