Credit Card Operations Supervisor jobs in Middletown, DE

About this role:

Wells Fargo is seeking a Business Execution Consultant for the Card Furnishing Team within the Credit Bureau Management Office. This organization is responsible for the credit bureau reporting activities across the Wells Fargo enterprise to the consumer reporting agencies, Equifax, Experian, Innovis, and TransUnion. This role will be responsible for executing activities that optimize the credit bureau furnishing function within Wells Fargo, driving operational excellence in process and procedure standardization, implementation and adherence to self-assurance policies and controls, providing input to technology roadmaps, identifying continuous improvement process opportunities and driving efficiency and effectiveness targets.  Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.

In this role, you will:

• Serve as the subject matter expert for assigned corrective actions within the Issue Management portfolio for the Card Furnishing Team accountable for providing oversight, timely completion, and status communication for all deliverables within Issue action plan.
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of the Auto system of record.
• Serve as control owner and responsible for timely execution of post transmission monthly Furnishing controls.
• Collaborate and consult with team leaders in developing project plans, policies and procedures.
• Consistently evaluate and improve the strength and design of controls within your corrective action and issue portfolio.
• Work independently to formulate and present responses to challenging questions related to control performance.
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.
• Provide leadership, sometimes without authority, in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.

Required Qualifications:

• 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities with attention to detail and accuracy.
• Ability to meet stringent deadlines and effectively manage implementation of projects to target timelines while prioritizing quality of work.
• 2 years' experience in credit bureau reporting across various portfolios and systems of record.
• 2 years' experience developing relationships with the credit reporting agencies.
• Knowledge of the Metro 2 industry format for credit bureau reporting, including field usage, illogical conditions, and rejection scenarios.
• Experience with analyze system of record data in assurance of accurate mapping to the Metro 2 format.
• 2 years with trade views and verifications of successful processing at the credit bureaus
• 2 years' experience in procedure creation and standardization, system testing related to credit reporting enhancements and system fixes and quality monitoring for credit reporting activities.
• Excellent, verbal, written, and interpersonal communication skills with proven ability to communicate effectively, in both written and verbal formats, with peers, oversight partners and potential senior-level leaders.
• Experience in Microsoft Office Suite skills highlighted in excel and PowerPoint. 
• 2 years risk management experience
• 2 years project management experience
• Strong collaboration and partnering skills.
• Knowledge and understanding of Enterprise policy, process, and procedures.

Job Expectations:

• This job offers a hybrid work schedule.
• Visa sponsorship is not available for this position.
• Relocation assistance is not available for this position.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.