Credit Card Operations Supervisor jobs in New Orleans, LA
Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Supervisor jobs
Credit Card Servicing Team Lead - Operations, Covington, LA
- BankPlus
-
Covington, LA
FULL_TIME
-
At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.
All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.
General Position Scope:
Providing essential support to the Credit Card Servicing Manager and Credit Card Servicing Department. Assist in leading and supporting the daily operations of the credit card team, ensuring efficient transaction processing, excellent customer service, and adherence to regulatory guidelines.
Duties and Responsibilities:
- Assist the Credit Card Servicing Manager in the day-to-day operations of the Credit Card Servicing Team.
- Complete Transaction Processing and Customer Service including; ensuring timely and accurate processing of credit card transactions, payments, and refunds; handling escalated customer inquiries, complaints, and disputes to ensure prompt and satisfactory resolutions; monitor and process payments; reconcile credit card accounts, research and resolve daily reconciliation issues/outages of department general ledger and DDA accounts; monitor, process, and/or verify all new account setups and maintenance; maintain and archive credit card customer files and daily maintenance requests; report monitoring and distribution; monitor, research, and resolve online customer credit card issues; research and resolve maintenance and monetary exceptions/error and reconcilement outages.
- Assist with special projects related to the credit card servicing department.
- Assist with product development and implementation including; assisting manager in working with marketing, vendors, and operations teams to bring any new credit card product concepts to life; as directed by management, oversee the implementation process as it relates to operations/servicing. Ensuring timely delivery and coordinating testing and quality assurance efforts; supporting management to ensure that all credit card operations products comply with relevant regulatory guidelines and industry standards; implement risk management strategies to safeguard customer data and prevent potential fraud; collaborate with the marketing team to create effective product launch plans and promotional materials; assist in communicating product features and benefits to internal teams and external stakeholders; track the performance of credit card operations products and collect customer feedback to share with marketing and other stakeholders.
- Within compliance and risk management; assist in maintaining compliance with industry regulations and internal policies; work with the team to implement risk management strategies to prevent fraud and protect customer data; assist with credit card fraud monitoring and investigations.
- Assist with process improvement by collaborating with the credit card servicing manager to analyze operational processes and identify areas for improvement and contributing to the development and implementation of process enhancements to increase efficiency.
- Assist with reporting and analysis by assisting manager to generate operational reports and performance metrics for review and analysis and by assisting manager to utilize data driven insights to make informed decisions and propose actionable recommendations.
- Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct.
- Perform any additional duties as requested.
- Participates in the bank’s High-Performance Rewards Connections program.
- Make referrals to the Mortgage Center and Wealth Management.
- Bachelor's degree in business or finance, or a related field (or equivalent experience)
- A minimum of 4 years’ experience in credit card servicing, with 2 years’ experience at team lead or senior representative level
- Strong knowledge of credit card operations including industry regulations
- Excellent organization and multitasking abilities to handle various tasks simultaneously and meet required deadlines
- Excellent communication and interpersonal skills
- Excellent project management skills
- General knowledge of bank compliance regulations as they apply to credit card administration
- Excellent computer experience with Microsoft Office Suite, including Excel, Word, and Outlook. Proficiency in using relevant software and tools for reporting and data analysis
- Analytical mindset with the problem solving capabilities to address operational challenges
- Work outside of regular business hours, as deemed necessary
We maintain a drug-free workplace and perform pre-employment substance abuse testing. - 20 Days Ago
Operations Manager - FHC New Orleans
- Credit Human
-
Orleans, LA
FULL_TIME
- We are seeking an Operations Manager for the Financial Health Centers in New Orleans, Louisiana. The purpose of this role is to operationalize and integrate member service, financial counseling, sales...
- 14 Days Ago
Operations Supervisor
- Savage
-
Saint Charles, LA
FULL_TIME
- These are a few of the benefits you can expect from working with Savage: PTO (3 weeks), Profit Sharing, Bonus Eligible Opportunities for Growth Excellent benefits including medical, dental, vision, an...
- 2 Days Ago
Operations Supervisor
- Loomis Armored US, LLC. and Loomis International (CA)
-
Orleans, LA
FULL_TIME
- Salary: commensurate upon skill set, experience and competency in similar role(s). The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as we...
- 1 Month Ago
Credit Union Examiner
- National Credit Union Administration
-
Orleans, LA
FULL_TIME
- Job DescriptionCredit Union Examiners plan, conduct, and complete examinations of federally insured and federally chartered credit unions. This includes analyzing credit union data to identify areas o...
- 8 Days Ago
Operations Supervisor (FT)
- Cardinal Logistics
-
Pearl River, LA
FULL_TIME
- Job Summary:The Operations Supervisor plans, directs and controls driver scheduling, allocation, and dispatching and communication functions to effect economical utilization of driver facilities. The ...
- 20 Days Ago
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0 Credit Card Operations Supervisor jobs found in New Orleans, LA area
Operations Supervisor
- Loomis
-
New Orleans, LA
- With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults...
- 4/26/2024 12:00:00 AM
RN Supervisor - Operations Coordinator - Neuro Progressive Stepdown Unit - Nights
- Ochsner Health
-
New Orleans, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/26/2024 12:00:00 AM
Shift Supervisor Trainee
- CVS Pharmacy, Inc.
-
Metairie, LA
- The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level...
- 4/26/2024 12:00:00 AM
Field Biologist
- St. Tammany Parish Mosquito Abatement
-
Slidell, LA
- Job Title: Field Biologist Company: St. Tammany Parish Mosquito Abatement District Location: 62436 Airport Rd., Slidell,...
- 4/25/2024 12:00:00 AM
RN- Operations Coordinator -OR/Surgery
- Ochsner Health
-
New Orleans, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/23/2024 12:00:00 AM
Operations Coordinator
- SRS Distribution, Inc.
-
Covington, LA
- Manages the daily warehouse operations of the facility and supervise the drivers and warehouse staff. Display superior c...
- 4/22/2024 12:00:00 AM
Operations Supervisor
- GRIFOLS, S.A.
-
New Orleans, LA
- For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a glo...
- 4/22/2024 12:00:00 AM
Administrative Operations Coordinator
- Tulane University Staff
-
New Orleans, LA
- The Administrative Operations Coordinator for Tulane University's Newcomb Children's Center and is responsible for the d...
- 4/22/2024 12:00:00 AM
About New Orleans, Louisiana
New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States.
New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$48,328 to $65,799
New Orleans, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Credit Card Operations Supervisor do?
Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019