CRM Support Analyst jobs in Accident, MD

IT/Cloud Support Analyst

Concurrent Technologies Corporation

Johnstown, PA

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Employee Background Check Required

This position is eligible for a hybrid work arrangement. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office at a minimum of 3 days a week (determined by leadership) with a general guidepost of being in the office 50% or more of the time based on business needs.

Key Responsibilities:

• Manages the Service Desk functions and prioritizes the customer requests and service desk tickets.
• Provides SME support on various M365 cloud applications, including SharePoint and Teams. Researches and coordinates Azure cloud integration support with 3rd party applications.
• Advises other Service Desk team members in diagnosing the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.
• Performs and overseas desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
• Refers unresolved problems to appropriate technical personnel or immediate manager.
• Answers inquiries about network capabilities and resolves questions referred from more junior Help Desk Technicians.
• Performs preventative maintenance on equipment and workstations to extend their useful life.
• Provides vendor communications as needed.

• Provides advice, company-wide training, and guidance/documentation to other Help Desk technicians, as required.

Basic Qualifications:

• Possesses an Associate's or Bachelor's degree in related field plus 4 years of direct experience in Helpdesk and Desktop support.
• Has extensive experience in customer service in the computing environment.
• Demonstrates proficiency with operating a telemanagement workstation and an ability to use a variety of automated diagnostic tools for system and network troubleshooting.
• Has comprehensive troubleshooting skills with Microsoft Windows and other OS as well as software/application support for clients.
• Has adequate experience in M365 cloud environment specifically in SharePoint and Teams.

Preferred Qualifications:

• A certification or other related certification
• Direct experience in IT department as a helpdesk technician
• MDT/SCCM desktop deployment experience
• SharePoint Administration/Management experience

Why CTC?

• Our teams at CTC are passionate and thrive on collaboration in a team environment.
• When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.
• Competitive salary and benefits package.
• Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.
• Visit www.ctc.com to learn more!

Join us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.

https://concurrent-technologies-corporation.breezy.hr/

Staffing Requisition: SR# 2024-0121

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.”