Customer Account Manager jobs in Norman, OK

Description

Here at AMR, we seek to put our employees first.

We have been designated as a Top Workplace by The Oklahoman for the last 4 years running!

Who is AMR?

Account Management Resources (AMR) manages and resolves delinquent accounts for commercial and governmental entities. AMR partners with organizations to provide third-party debt collection services for medical, municipal, educational, and governmental entities. 

Our business is driven by Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success. 

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance!

Join our team and thrive in an environment that values both efficiency and effective processes.

Who We’re Looking for in a Bilingual County Recovery Specialist

We’re looking for someone who can positively interact with our customers as well as other employees. The County Recovery Specialist will be responsible for the recovery of past due accounts as assigned in a call center environment. They will assist customers in finding a solution to resolve their debt using customer service skills in a professional manner. On-going training and the opportunity to obtain ACA Collector certification will be provided.

Candidates should be, self-motivated, have the ability to create urgency using a customer service approach, the ability to navigate sensitive situations, embrace being measured among their peers.

On a Typical Day as a Bilingual County Recovery Specialist, You'll

• Recover payments of delinquent accounts through outbound and inbound calls
• Retain system knowledge and company process to thoroughly and accurately work accounts
• Showcase your excellent negotiation skills
• Skip tracing searches to be performed when relevant to the collection of past due accounts

Qualifications

Base Pay Rate

$11.54 an hour OR 22% commission on balances collected, whichever is greater, plus bonus.

Bonuses are based on group fees recovered and paid individually on a bi-monthly basis, paid mid-month and at the end of each month.

Fees = Bonus           $10,000 = $500

                                  $15,000 = $750

                                  $20,000 = $1,000

                                  $25,000 = $1,250

                      $30,000 = $1,500

Required Skills

• Professional in appearance and demeanor
• Intermediate knowledge of Microsoft Word, Excel and Outlook
• Ability to work independently with minimal supervision
• Accurate data entry
• Multi-tasking abilities
• Ability to maintain excellent attendance record
• Thorough and detail oriented
• Good communication and interpersonal skills
• Customer service skills
• Must type a minimum of 40 WPM
• Fluent in Spanish

Education and Experience Requirements

• High School diploma or equivalent
• Some customer service experience
• Experience with third-party collections and/or medical collections (required)
• Must pass the ACA – Professional Collections Specialist Exam

Stuff You Should Know

• Department hours are in CST:
  • Monday, Wednesday, and Thursday: 8:00 AM – 5:00 PM
  • Tuesday: 8:00 AM – 8:00 PM
  • Friday: 8:00 AM – 1:00 PM
• This position is fully remote 
• Training program will provide the skills to perform this job, ongoing training is available
• Ongoing compliance training will be provided

Okay, But What are the Perks?

• Paid time off as well as paid holidays
• AMR pays $50/month towards your internet service costs
• Comprehensive menu of benefits, including medical, dental, and vision insurance
• Matched 401K plan