Customer Care Advocate jobs in Lowell, MA

Summary: Seeking a Customer Service Advocate to provide exceptional customer service and support through phone, chat, and email interactions.

Job Requirements:

• BA/BS degree with a continued desire to learn

• At least 1-year experience in a full-time position, co-op, or internship

• Technical aptitude and understanding

• Proficiency with Hubspot (CRM) and Google Suite

Preferred Skills:

• Professional verbal and written communication skills

• Resourceful and an expert learner

• Excellent phone etiquette

• Positive outlook

Job Responsibilities:

• Serve as the primary point of contact by promptly answering phones, chats, and emails

• Proactively engage with clients to establish strong relationships

• Efficiently multitask across different communication channels

• Onboard new customers and document their support activities

• Develop expertise in AES products and technologies

• Offer ongoing support for optimizing chamber usage and preventive maintenance

Pay Details: $25.00 to $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance