Customer Care Manager jobs in Indiana
The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Customer Care Manager jobs
MANAGER - CUSTOMER CARE
- Hard Rock International (USA), Inc.
-
Gary, IN
FULL_TIME
-
Overview:POSITION SUMMARY:Under the direction of the Director of Customer Care, the Customer Care Manager will use customer service skills to build customer loyalty, increase visitation, generate gaming revenue, and improve Customer Service scores. The incumbent will actively monitor gaming and non-gaming areas and make sure proper customer service is provided. They will be a point of contact for on and off-property guests who wish to provide feedback regarding their experience. They are responsible for investigating each piece of feedback received and following up with our guests to ensure recovery. This position often includes fast-paced, high-stress situations which will require someone to think on their feet while maintaining a pleasant and positive demeanor.Responsibilities:ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Actively seek areas of improvement to Customer Service.
- Identify systematic service issues and establishes a system of resolution.
- Responsible for addressing customers verbally and in writing for all service-related problems reported by customers.
- Personalize customer interactions to build rapport and brand loyalty.
- Assist Player Development, Table Games, Slots, Cage Operations, F&B, and Facilities to ensure a quality guest experience.
- Take ownership of guest requests and seek assistance if outside the scope of position.
- Assists with tracking and reporting.
- Must be knowledgeable and provide answers to guests' questions including, but not limited to, special events on and off property, restaurant information and Hard Rock’s portfolio of properties.
- Proactively communicate guest feedback with management.
- Demonstrate a willingness to teach, mentor, train and share information with others.
- Other duties as assigned.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)
Minimum 4 years of customer service experience preferred or an equivalent combination of education and experience in the Casino or Hospitality Industry
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must have exceptional guest service skills
- Must have the ability to resolve problems and handle stressful situations
- Must be able to make sound decisions
- Must be ambitious, driven to succeed and possess a passion for the business
- Must be twenty-one (21) years of age.
KNOWLEDGE OF:
- Procedures, methods, and equipment including computers and applicable software applications such as Microsoft Word, Outlook and Excel.
ABILITY TO:
- Execute Customer Service strategies as directed by Customer Care leadership
- Complete a high volume of interactions with VIP guests and other departments
- Demonstrate strong organizational and time management skills
- Communicate clearly and concisely, both orally and in writing
- Make decisions in the best interest of Hard Rock while positively impacting customer visitation and experience
- Establish and maintain effective working relationships
- Present an image of excitement and enthusiasm for the Hard Rock brand
- Work in a fast-paced, busy, and stressful environment
- Operate various types of office equipment.
- Be flexible to work varying shifts and time schedules as needed.
- Be able to stand or walk for much of the day
- Work flexible schedules, including nights, weekends, and holidays
- Comply with state regulations
- Daily Exposure to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. - Just Posted
Customer care manager
- pulteGroup
-
Carmel, IN
FULL_TIME
- WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more t...
- 5 Days Ago
REMOTE Customer Care Manager
- Magical Destinations Travel
-
Indianapolis, IN
FULL_TIME
- Growing your career as a Full or Part- Time Remote Customer Care Manager is an incredible opportunity to develop valuable skills.If you are strong in leadership, and persuasion and have the right dete...
- 19 Days Ago
Area Customer Care Manager
- Lennar Homes
-
Carmel, IN
FULL_TIME
- Overview: Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities hav...
- 1 Month Ago
Area Customer Care Manager
- Lennar Corporation
-
Carmel, IN
FULL_TIME
- Area Customer Care ManagerUS-IN-CarmelJob ID: 2024-32717Type: Regular Full-Time# of Openings: 1Category: Customer Care/ServicePAR - INDOverviewWelcome Home! Build your career with Lennar!As one of the...
- 1 Month Ago
District Manager
- District Manager
-
Elkhart, IN
FULL_TIME
- Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and custom...
- 15 Days Ago
Customer Care Manager jobs at Popular Companies
Customer Care Manager
- 3 Day Blinds LLC
-
Columbia, MD
- **Customer Care Manager** at 3 Day Blinds - Corporate Columbia, MD With over 40 years of success, 3 Day Blinds has becom...
- 4/29/2024 12:00:00 AM
Customer Care Manager
- Hubble Homes, LLC
-
Meridian, ID
- About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
- 4/28/2024 12:00:00 AM
Customer Care Manager
- FTS, Inc.
-
Dallas, TX
- Job Description Job Description Job Title: Area Customer Care Manager Location: Dallas, TX Industry: Homebuilding Job Su...
- 4/28/2024 12:00:00 AM
Customer Care Manager
- Century Communities
-
South Jordan, UT
- **Description** *Position at Century Communities* **About Century Communities** As a top 10 U.S. homebuilderand the fast...
- 4/28/2024 12:00:00 AM
Customer Care Manager
- Fts Inc.
-
Dallas, TX
- Job Description Job Description Job Title: Area Customer Care ManagerLocation: Dallas, TXIndustry: HomebuildingJob Summa...
- 4/28/2024 12:00:00 AM
Customer Care Manager
- ResourceMFG
-
Northridge, CA
- summary We have a direct hire opportunity for a Customer Care Manager in Bothell at a companythat specializes in pipe pr...
- 4/27/2024 12:00:00 AM
Customer Care Manager
- Grifols
-
- Customer Care Manager Garland , Texas **Join our team today as a** **Donor (Customer) Care Manager** **where you will ha...
- 4/27/2024 12:00:00 AM
Customer Care Manager
- LaSalle Network
-
Rolling Meadows, IL
- LaSalle Network has partnered with a technology and industrial company that is hiring a Customer Care Manager in the Rol...
- 4/25/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Care Manager jobs
$90,969 to $121,848