Customer Care Manager jobs in the United States

Williams-Sonoma, Inc. 

Project Manager 
Estimate start date - March 2024

About the Team 

The Direct to Customer Operations - Project Management team fills a vital role in the Customer Care Center and across our organization by driving change and improving efficiency through creation and implementation of novel solutions to hard problems.  The PM Team is made up of individuals with a strong ability to lead, meticulous attention to detail, a desire to make an impact, and the willingness to step in and solve the problem when one arises.    

About the Role 

The mission of our Project Managers is simple: make everything run as efficiently as possible. But don’t mistake this for a typical “box checking” PM position. Our PMs need an entire wardrobe full of hats to thrive in the fast paced environment of the Customer Care Center where projects can range from system implementations and process improvement analysis to transitioning entire divisions from one business unit to another. Our PMs need stellar communication skills and the ability to adapt messaging across a wide range of audiences as your work will take you from meeting with brand new phone associates in the morning to presenting to a Brand President in the afternoon. You will love working with our PM team if you thrive on change, laugh in the face of ambiguity, and relish the chance to create entirely new processes and systems from the ground up.  

You're excited about this opportunity because you will... 

• Make an impact! You are part of a team tasked with redefining how we work 
• Flex your entrepreneurial talents and develop a sense of ownership when you lead a project from problem identification through solution implementation 
• Work closely with our corporate partners to brainstorm resolutions and track initiatives 
• Enjoy solving puzzles and finding answers to the hard problems 
• Analyze business data and create compelling reporting, visualizations, and presentations 

Why you will love working at Williams-Sonoma, Inc. 

• We’re a successful, fast-growing company with an entrepreneurial vibe 
• A technologically and data-driven business 
• Competitive salaries and comprehensive health benefits 
• We’re at the forefront of tech and retail, redefining technology for the next generation 
• We’re passionate about our internal and external clients and live/breathe the client experience 
• We have a recognition program unlike any other 
• A smart, experienced leadership team that wants to do it right and is open to new ideas 
• We believe in autonomy and reward taking initiative 
• We provide growth opportunities as early as the first year. From interdepartmental to global transfers, we encourage every associate to explore their interests within the company.
• We provide an impressive benefits package consisting of medical, dental, vision, paid time off, 401k with match and supplemental life insurance 

We're excited about you because... 

• Bringing people together to solve a problem is your bread and butter  
• You have taken an idea or problem, created a solution, and implemented it at WSI 
• You use tools from a variety of disciplines (PMBOK, Six Sigma, Lean, Agile, etc.) 
• You have experience presenting business results and project plans to leadership of SVP level or higher at WSI 
• You have a Bachelor's Degree in any data driven field (STEM, Marketing, Economics, etc.)  
• You have experience analyzing data and creating reports 
• You bring your creativity to work with you 
• You are driven to ask “why” when you see something odd 
• Attention to detail is written in your genetic code 

Technical Competencies required: 

• Advanced skill with Excel (complex formulas, graphs, pivot tables) 
• Proficient in other Microsoft Office applications, especially Word, Outlook, Visio and PowerPoint 
• Knowledge of Project Management and Process Improvement methodologies  
• 2  years experience leading projects and initiatives  

The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic and may differ depending on where our candidate is selected from. At Williams-Sonoma Inc., it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $80,800 - $85,200 annually with an annual bonus provided at time of hire.

About Williams-Sonoma, Inc.  

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. 
  

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).