Customer Care Representative jobs in Long Beach, CA

Title: Admitting Representative

Location: Long Beach, CA

Department: Admitting

Status: Full-Time

Shift: Nights

Pay Range: $21.05/hr - $24.40/hr

Note: Must be available to work on weekends

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

The Admitting Representative is responsible for conducting interviews with patients representing the medical center's admission and financial policies; obtains demographic and third party payer information necessary for admission and billing of patient accounts; compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; supports hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.

Essential Functions and Responsibilities of the Job

ATTENDANCE/PUNCTUALITY/PROFESSIONALISM:

Incumbent holding this position will be required to have punctual attendance for days and time assigned to work; come to work on time, work their shift as scheduled and leave at the scheduled time; effectively meet deadlines and needs of organization; be flexible and capable of performing work assigned in other departments as needed; engage in a professional manner with all patients, co-workers, other departments and general public being served; complete an assigned workload in an appropriate and timely manner; and perform additional related job duties as needed and required.

COMMUNICATION - VERBAL/ELECTRONIC/ WRITTEN:

Incumbent holding this position will be required to:

obtain accurate and current patient demographic and financial information using proper grammar and verbal skills to establish a valid medical record and patient billing account and perform additional related job duties as needed and assigned.

RECORDS AND DOCUMENTATION/DATA ENTRY:

Incumbent holding this position will be required to complete and document the hospital's Condition of Admission form and advise patient of other related forms to ensure compliance with the Joint Commission regulations; enter patient information accurately and efficiently when creating the electronic medical record and billing account; scan all admission related documents and will perform additional related job duties as needed and assigned.

LIAISON/RECEPTION/CUSTOMER SERVICE/PATIENT ESCORT:

Incumbent holding this position will be required to: act as liaison between hospital and patients, family and visitors; direct patients and visitors, appropriately giving clear and concise directions and providing escorts when necessary; greet visitors in person upon arrival to address needs and purpose of hospital visit; facilitate and answer telephone calls to provide or solicit relevant information and direct inquiries appropriately; filter and assess needs of patient or representative; provide information as seen appropriate and attempt to resolve requests and complaints, while keeping a calm, professional appearance at all times and perform additional related job duties as needed and assigned.

ELIGIBILITY VERIFICATION DUTIES:

Incumbent holding this position will be required to: inform patients of insurance co-payments, deductible, or deposits; financially screen patients to ensure that

eligibility is identified, appropriate authorization is obtained, and all health plans/medical groups are notified in a timely manner, prior to services rendered for elective admissions and within 24 hours and/or the next business day for urgent/emergent admissions, and all other necessary billing information is gathered in order to correctly identify and select the appropriate payor as to protect the medical center and patient from unnecessary financial loss; and perform additional related job duties as needed and assigned.

ATTENDANCE OF MEETINGS/PROFESSIONAL DEVELOPMENT:

Incumbent holding this position will be required to: attend weekly/monthly/quarterly/yearly hospital staff meetings as assigned and required; attend scheduled in-service and mandatory in-service; address specialized issues that may affect department; attend safety and skill-based training seminars; attend any other job-related meetings and trainings and perform additional related job duties as needed and assigned.

CASH HANDLING/REGISTER DUTIES:

Incumbent holding this position will be required to: collect co-payments, deductibles, cash pay or deposits; follow established cash handling procedures; perform all related cash handling duties; accept fees (cash, check or credit card), issue receipts and provide documentation pertaining to fees paid; using basic computer skills, perform related cash handling duties as assigned; and perform additional related job duties as needed and assigned.

HOSPITALIZATION INTAKE DUTIES:

Incumbent holding this position will be required to: Coordinates with appropriate clinical staff and accurately obtains all appropriate patient data elements in order to facilitate the bed request and perform additional related job duties as needed and assigned.

• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness are our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.