Customer Care Supervisor jobs in Biloxi, MS

Help at Home is hiring a Care Supervisor!

Now offering weekly pay!

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

We are currently seeking an experienced Care Supervisor to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The Care Supervisor will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Responsibilities

• Conduct performance evaluations that are timely and constructive.
• Handle the discipline and termination of employees, as needed and in accordance with company policy.
• Manage a caseload of clients including staffing, scheduling and operations and administration.
• Schedule and staff field staff to care for clients.
• Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
• Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care for clients.
• Develop strong and lasting relationships with referral sources and community resources.
• Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers
• Ensures compliance with local, state, and federal laws as well as with company policies and procedures

Minimum Qualifications