The Customer Care Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Care Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Care Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Care Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
ALABAMA RESIDENTS
Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients.
Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first.
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0 Customer Care Supervisor jobs found in Birmingham, AL area