Customer Experience Team Lead jobs in Lowell, MA

American Air

Tewksbury, MA

Customer Experience Team

About American Air:

At American Air our mission is simple: live up to our reputation as the region's best installer of heating, ventilation, and air conditioning solutions. If you're looking to be a part of an expert service and installation team for residential and commercial, look to American Air. We always maintain best business practices such as being on-time, promptly returning phone calls, and following through on every promise we make.

We pride our company in providing the highest quality of equipment, materials, workmanship, and professional, friendly service. Proudly servicing the Merrimack Valley area for over 20 years.

Requirements/Job Duties for the Customer Experience team:

• Ability to manage your time
• Ability to work independently and in a team environment
• Understanding the use of Microsoft Windows, Office, and the Internet
• Answering in-bound phone calls and make outbound calls (No Cold Calling)
• Responds to emails from customers
• Schedule customer service and HVAC installation calls
• Basic data entry
• Keep track of daily Performance Reporting
• Managing and helping our customers needs in emergency situations
• Prior dispatching preferred
• Has a passion for helping people
• Being a part of a great team environment

Benefits for the Customer Experience team:

• Great Team Environment
• PTO and Paid Holidays
• 401k with matching 4%, Health, Vision, and Dental Insurance (American Air overs 73% of health benefits)
• Team and Management Support
• Paid Training and Education
• Company Events

American Air

Tewksbury, MA

Customer Experience Team