Customer Information Center Supervisor jobs in Long Beach, CA

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Job Description

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you.

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

This role requires that all individuals on the team hold one of the following current / active certifications : California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).

OBJECTIVES / PURPOSE

Responsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas.

Provides assistance to management to achieve business goals.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee, and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

• Operations Lead (70%) :
• Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
• Effectively schedules employee hours to meet the needs of the business.
• Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.
• Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.
• Addresses donor and employee concerns in a timely manner.
• Properly documents and counsels employees on non-conforming events, working with management to determine root cause.
• Perform all non-core area tasks, and those limited to CS and above.
• Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
• People development (30%) :
• Provides regular feedback to employees and management regarding center and employee performance.
• Ensures that employees are committed to customer service expectations.
• Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
• Participates in the employment application pre-screening and interviewing process for center staff.
• Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

DIMENSIONS AND ASPECTS

Technical / Functional (Line) Expertise

• Currently licensed or certified in the state where duties will be assigned : Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT).
• Good verbal communication and customer service skills.
• Attention to detail and ability to work independently
• Demonstrated technical competence
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business

Decision-making and Autonomy

• Refers to management team for escalated donor / employee concerns (internal)
• Refers to Center Manager for guidance decisions (internal)
• Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)

Interaction

• Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
• Attend staff meetings and other team meetings as required.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Innovation

• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

• Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
• Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
• Due to potential exposure to blood borne pathogens (risk level 1), 90% of production-based work tasks require pro-longed glove wear.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS :

Essential :

• High School Diploma or equivalent required.
• Current license or certification in the state where duties will be assigned : Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT).

Desired :

• Experience in a laboratory, hospital, or other regulated environment is a plus.
• Associates or Bachelor’s degree desirable.

ADDITIONAL INFORMATION

• FLSA Classification (US) Non-Exempt
• Other duties and responsibilities as assigned.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location : USA - CA - Lakewood

USA - CA - Lakewood

U.S. Hourly Wage Range :

$26.54 - $36.49

The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.

The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based e mployees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - CA - Lakewood

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Last updated : 2024-04-24