Customer Information Center Supervisor jobs in the United States

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020

After Hours Maint Call Center Supervisor
  • UDR Inc
  • Bellevue, WA
  • The After-Hours Maintenance Call Center Supervisor will be expected to provide excellent customer service and will be accountable for communication between the residents and the on-site teams and ...
  • 11 hours ago

Customer Service/Sales
  • The Home Depot
  • Bremerton, WA
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 17 hours ago

Customer Support Specialist
  • Delta Hire LLC
  • Fort Lauderdale, FL
  • ... or inaccurate information contained in the knowledge base to the immediate supervisor for ... center experience
  • yesterday

CI01 - Contact Center Customer Service Inbound/Outbound I
  • Kelly Services
  • Gold River, CA
  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve ...
  • 4 days ago

CI01 - Contact Center Customer Service Inbound/Outbound I
  • Kelly Services
  • El Dorado Hills, CA
  • Customer Service positions will pay $18.00 per hour. Positions start September 14th ... Career guides, information and tools to help you successfully position yourself throughout every ...
  • 4 days ago

Customer Support Center Agent
  • Farmers State Bank
  • Lagrange, IN
  • Customer Support Center Manager Grade: 4 Supervises: None Summary: Promptly answer phones to ... Provide customers with product and service information * Provide referral sale as opportunities ...
  • 6 days ago

Customer Service Representative - Work at Home
  • Dialog Direct a Qualfon Company
  • Hollywood, FL
  • Research information in databases to resolve customer issues * Maintain composure in escalated ... and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ...
  • 6 days ago

Call Center Customer Service_REMOTE
  • Top Stack
  • Philadelphia, PA
  • Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a ...
  • 6 days ago

Income Estimation for Customer Information Center Supervisor jobs
$69,834 to $85,819

Career Path for Customer Information Center Supervisor