Customer Information Center Supervisor jobs in the United States

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer/Voter Services Assistants
  • Leon County Supervisor of Elections
  • Tallahassee, FL TEMPORARY,FULL_TIME
  • Important:

    ***Only applications received through the application portal located at www.LeonVotes.gov/Jobs will be considered for hire. Visit www.LeonVotes.gov/Jobs for complete information on this and other full-time seasonal positions lasting until Nov/Dec of 2024. Applicants can indicate any positions they'd like to be considered for, and resumes will be held and reviewed until ALL positions in ALL hiring waves are filled. Once you have applied, you do not need to apply again.***

    Currently hiring for 5 Customer/Voter Services Assistants in a full-time, seasonal capacity to work from June 3rd, 2024 through November 27th, of 2024.

    This team gives many citizens their first impression of the office—by providing outstanding customer service in person, via email, and on the phone. Attention to detail and commitment to accurate data entry are essential in assuring the voting public can easily and confidently cast their vote during elections. There is also some opportunities to collaborate with other project teams in the office relating to the Leon County Canvassing Board and local candidate qualifying tracking.

    Duties include:

    · Process voter registration updates

    · Answer and transfer phone calls using a multi-line phone system

    · Assist voters in person in the reception area

    · Use computers to access voter registration and election records

    · Scan and file documents

    · Quality assurance checking of processed items for accuracy

    · Maintain document archives

    Successful candidates will be:

    · Eager to build their knowledge of elections processes and laws

    · Committed to a team environment, pulling together for deadlines and goals

    · Great communicators on the phone and in person

    · Detail-oriented and highly focused on completing work accurately

    · Punctual and reliable

    · Able to give and accept constructive and professional feedback

    Office hours are 8AM to 5PM, Monday through Friday. Work weeks average 40 hours with some short periods of overtime (rotated among staff members) to meet occasionally unpredictable workloads. Overtime is always required during early voting periods and on election day. Professionalism in appearance and conduct is of utmost importance.

    These customer service and data processing rock stars make sure individual voters have what they need to be ready to vote when it’s time to cast their ballot. A great team for anyone who is passionate about accessible elections, loves working with people, has a meticulous eye for detail, and is intrigued by the laws and procedures for the voter registration process.

    40 hrs/week. Some overtime required. Health insurance available. Positions open until filled. EEO/ADA employer.

    Full details, instructions to apply, and official online application portal are located at www.LeonVotes.gov/Jobs.

    Important:

    ***Only applications received through the application portal located at www.LeonVotes.gov/Jobs will be considered for hire. Visit www.LeonVotes.gov/Jobs for complete information on this and other full-time seasonal positions lasting until Nov/Dec of 2024. Applicants can indicate any positions they'd like to be considered for, and resumes will be held and reviewed until ALL positions in ALL hiring waves are filled. Once you have applied, you do not need to apply again.***

    Job Types: Full-time, Temporary

    Pay: From $15.00 per hour

    Expected hours: No less than 40 per week

    Benefits:

    • Employee assistance program
    • Health insurance
    • Retirement plan

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 1 Month Ago

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RN/HOUSE SUPERVISOR
  • Supervisor
  • Rochester, IN FULL_TIME
  • About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rura...
  • 2 Months Ago

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Information Technology Manager 14
  • Park & Recreation Manager 14 (District Supervisor,...
  • Detroit, MI FULL_TIME
  • Salary $34.78 - $50.85 Hourly Location Detroit, MI Job Type Permanent Full Time Remote Employment Flexible/Hybrid Job Number 0801-24-21-138Am Department Technology, Management and Budget Opening Date ...
  • 1 Day Ago

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Information System Security Officer
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national s...
  • 9 Days Ago

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Customer Service Representative - Call Center (FT)
  • Press-One Customer Care
  • Lenexa, KS FULL_TIME
  • Help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a d...
  • Just Posted

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated,...
  • 2 Months Ago

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Part-Time/Night Custodian Worker
  • Cleared To Clean
  • Reston, VA
  • Job Description Job Description POSITION SUMMARY: This position is responsible for cleaning projects. Inspects work perf...
  • 5/20/2024 12:00:00 AM

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Caregiver - Part-Time - 3:00 pm - 11:00 pm - Memory Care
  • Vitality Senior Living
  • Arlington, VA
  • As a Vitality Personal Care Specialist, you will •Assist residents with daily life activities as indicated in service pl...
  • 5/19/2024 12:00:00 AM

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Caregiver - Full-Time
  • Vitality Senior Living
  • Arlington, VA
  • As a Vitality Personal Care Specialist, you will •Assist residents with daily life activities as indicated in service pl...
  • 5/19/2024 12:00:00 AM

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Associate Scientist I
  • Randstad USA
  • Rockville, MD
  • Job Title: Associate Scientist I Location: On site, Rockville, MD Hours: 8am - 5pm Compensation: $25/hr - 1st shift Thes...
  • 5/18/2024 12:00:00 AM

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Admin. Assistant (TEMP@VSTC)
  • George Washington University
  • Ashburn, VA
  • I. DEPARTMENT INFORMATION Job Description Summary: This administrative support position provides administrative support ...
  • 5/18/2024 12:00:00 AM

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Front Office Specialist - Training Provided
  • Clarkson Eyecare
  • Sterling, VA
  • A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Pati...
  • 5/18/2024 12:00:00 AM

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Executive Assistant Senior - TS/SCI w/Polygraph
  • General Dynamics Information Technology
  • Dulles, VA
  • Discover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III...
  • 5/18/2024 12:00:00 AM

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Administrative Officer
  • Bureau of Safety and Environmental Enforcement
  • Sterling, VA
  • Summary The Bureau of Safety & Environmental Enforcement (BSEE) works to promote safety, protect the environment, and co...
  • 5/17/2024 12:00:00 AM

Income Estimation for Customer Information Center Supervisor jobs
$74,042 to $103,683