Customer Information Center Supervisor jobs in the United States

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2021

Customer Service Representative
  • Tucson Shared Services Center
  • Tucson, AZ
  • Maintain customer service related information for customer accounts * Ensure quality customer ... Performs routine assignments independently and diffuses difficult situations without supervisor ...
  • 14 hours ago

Call Center Customer Service Representative (Parking Management)
  • The William Everett Group Inc
  • Chicago, IL
  • The William Everett Group (TWEG) is a regional management and information technology consulting ... supervisors, and management. Also, must be able to use judgment to determine when to escalate ...
  • 22 hours ago

Security Operations Center Supervisor
  • G4S
  • Council Bluffs, IA
  • The SOC Shift Supervisor must have excellent customer service skills and be able to multi-task ... information and encourage professional development. Further, as a current employee you will be ...
  • yesterday

Customer Service Representative - New Hire Bonus
  • Advanced Call Center Technologies
  • San Luis, AZ
  • Advanced Call Center Technologies is hiring full-time Customer Service Representatives (CSRs) in ... Fantastic supervisors and a positive work environment * Optional pet insurance The ACT San Luis, AZ ...
  • 2 days ago

Inbound/Outbound Operations Customer Service Representative
  • Alorica
  • Rocky Mount, NC
  • Maintains and updates customer information as necessary * Calmly attempts to resolve and de ... Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance ...
  • 4 days ago

Center Supervisor
  • CSL Plasma
  • Port Saint Lucie, FL
  • Shares information with internal contacts with common desire to reach a solution * Ability to make ... Must be able to see and speak with customers and observe equipment operation. * Occasionally ...
  • 4 days ago

Public Information Call Center Supervisor
  • Clatsop County
  • Astoria, OR
  • Public Information Call Center Supervisor Clatsop County Oregon - County Administrator, 800 EXCHANGE STREET, ASTORIA, Oregon, United States of America Req #113 Wednesday, July 21, 2021 Clatsop County ...
  • 5 days ago

Inbound CSR
  • Aston Carter
  • San Antonio, TX
  • ... service center requests or problem issues as appropriate to a supervisor or designated ... Essential Functions/Information • The positions essential function requires but is not limited to ...
  • 6 days ago

Income Estimation for Customer Information Center Supervisor jobs
$71,166 to $87,448

Career Path for Customer Information Center Supervisor