Customer Information Center Supervisor jobs in the United States

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

V
Service Center Manager in Training - San Diego
  • Valvoline Instant Oil Change
  • San Diego, CA
  • You'll be constantly moving, on your feet, and interacting with your peers and customers. When the ... Managerial/supervisory experience preferred in the quick lube\automotive business Why choose a ...
  • 21 hours ago

F
Escrow Support Processor
  • First American
  • Irvine, CA
  • ... Supervisor and/or Field locations for immediate action. • Maintains and creates logs, reports ... Receive orders, reconcile information, track on spreadsheets, and follow up with customers. • ...
  • yesterday

B
Call Center Representative-$16/hr-Center City
  • Beacon Hill Staffing Group, LLC
  • Philadelphia, PA
  • About You: 2+ years of call center customer service experience Strong customer service skills ... information correctly into the computer Transfer calls to correct departments as needed Ensure ...
  • yesterday

S
CSR Call Center - Dallas
  • Signify Health
  • Mesquite, TX
  • Accurately record notes on member files related to their information and status. * Schedule ... Previous sales, customer service, retail or service industry experience preferred * At least 2 ...
  • 2 days ago

E
Contact Center Sales
  • Elwood Staffing
  • Beaverton, OR
  • ... customer needs using Excel/Word/PDF. * Collaborates details and information to assigned National ... Contact Center Sales Representatives are successful as presenting benefits in a way that related to ...
  • 3 days ago

M
Call Center Representative
  • Mass Markets
  • Coralville, IA
  • ID 2019-2803 Job Locations Coralville, IA Job Post Information* : Posted Date 2020-08-05 Department ... We need Blended Call Center Representatives to help improve the customers' experience and create ...
  • 3 days ago

M
Call Center Representative
  • Mass Markets
  • Des Moines, IA
  • ID 2019-2821 Job Locations Des Moines, IA Job Post Information* : Posted Date 2020-07-22 Department ... Learn the latest customer service and selling techniques while raising customer satisfaction with ...
  • 3 days ago

T
Customer Service/Sales
  • The Home Depot
  • Tacoma, WA
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 4 days ago

Income Estimation for Customer Information Center Supervisor jobs
$69,834 to $85,819

Career Path for Customer Information Center Supervisor