Customer Information Center Supervisor jobs in the United States

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)

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Bilingual Customer Service Specialist (Hybrid)-$16/hr
  • Navient
  • Scranton, PA
  • ... Supervisor. * After 180 days of employment, your in-office requirement will be reduced to at least ... center environment and think critically to provide customers with the information they need in an ...
  • just now

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Customer Care Commercial Team Lead
  • Navient
  • Whitestown, IN
  • The Customer Care Team Lead is responsible for assisting the Supervisor in the coaching ... They will provide quality customer service, account resolution, and accurate information about ...
  • just now

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Service Supervisor
  • Pacific Power Source, Inc.
  • Irvine, CA
  • Confirms that customer product and service information is communicated efficiently and that parts ... Service Supervisor Job Duties: * Understand, to the block diagram level, the operation and ...
  • yesterday

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Security Site Supervisor - Tech Center
  • Allied Universal
  • Hillsboro, OR
  • The Security Site Supervisor will act as a liaison between customers, Operation Managers and ... For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity ...
  • 2 days ago

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Product Support Supervisor
  • DAT Freight & Analytics
  • Beaverton, OR
  • For additional information, see www.DAT.com/company. The Opportunity DAT is looking for a Product ... center articles. * Maintain accurate tracking and documentation. Specifically, customer ...
  • 3 days ago

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Call center rep
  • TRC Staffing
  • Alpharetta, GA
  • Our client is looking to hire customer service representatives to respond to their customer ... information, or any other characteristic protected by law.
  • 4 days ago

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Assistant Service Center Manager-95 Dardenne Prairie
  • Valvoline Instant Oil Change
  • Wentzville, MO
  • You'll be on the move, interacting with your team and customers to find the best solutions for ... Six months of supervisory experience or related experience/training preferred * English fluency in ...
  • 5 days ago

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Contact Center Representative
  • LeafFilter
  • Akron, OH
  • Review information provided by customer to confirm accuracy, determine availability for in-home ... Performs other duties as assigned by supervisor Experience and Minimum Qualifications: * High ...
  • 6 days ago

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On-Call National Assistance Center Supervisor
  • General Dynamics Information Technology
  • Bossier City, LA FULL_TIME
  • General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportuni...
  • 1 Day Ago

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Administrative Assistant/Associate - Customer Care Contact Center
  • JCPenney Customer Care Center
  • Columbus, OH FULL_TIME
  • Administrative Assistant - Customer Care Contact Center Job Type: Full-Time In Person Position - Customer Care Contact C...
  • 4 Days Ago

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On-Call National Assistance Center Supervisor
  • General Dynamics Information Technology
  • Bossier City, LA FULL_TIME
  • General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportuni...
  • 1 Day Ago

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Administrative Assistant/Associate - Customer Care Contact Center
  • JCPenney Customer Care Center
  • Columbus, OH FULL_TIME
  • Administrative Assistant - Customer Care Contact CenterJob Type: Full-TimeIn Person Position - Customer Care Contact Cen...
  • 4 Days Ago

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Call Center Customer Service
  • Customer Service Pros
  • Orlando, FL FULL_TIME
  • No Experience Necessary Compensation: 1st Year Income Potential $75K 2nd Year Income Potential $100K Plus BONUS and RESI...
  • 13 Days Ago

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Call Center Customer Service
  • Customer Service Professionals
  • West Palm Beach, FL FULL_TIME
  • No Experience Necessary Compensation: 1st Year Income Potential $75K 2nd Year Income Potential $100K Plus BONUS and RESI...
  • 19 Days Ago

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Supervisor, Transit Information Center
  • NJ Transit
  • Maplewood, NJ FULL_TIME
  • Forbes List of America's Best Employers 2021 Move forward with us! At NJ TRANSIT, you'll join us in transforming the thi...
  • 17 Days Ago

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Information Center Supervisor
  • Callaway Gardens
  • Pine Mountain, GA FULL_TIME
  • Connecting man and nature in a way that benefits both. Callaway Resort & Gardens is not just a fun place to visit, it's ...
  • 30 Days Ago

Income Estimation for Customer Information Center Supervisor jobs
$73,342 to $90,130

Career Path for Customer Information Center Supervisor