Customer Information Center Supervisor jobs in San Diego, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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SUPERVISOR
  • US Commander, Naval Information Warfare Systems...
  • San Diego, CA FULL_TIME
  • Duties

    • You will serve as a Supervisor for the NAVWAR Budget Corporate Operations Branch (NAVWAR 121H0), assigned to the NAVWAR Finance Competency.
    • You will provide business and financial management support, program evaluation and management expertise to NAVWAR Headquarters.
    • You will initiate special studies as required to research and respond to various fiscal management challenges.
    • You will the support program managers regarding all Planning, Programming, Budgeting, and Execution (PPB and E) activities.
    • You will formulate budget supportive of and consistent with program planning submissions and submit complete and accurate budgets consistent with required deadlines.
    • You will perform supervisory performance management responsibilities and civilian performance management and ensure it's Is carried out in compliance with NAVWAR/APS policy and other governing principles.

    Requirements

    Conditions of Employment

    • Must be a US Citizen.
    • Must be determined suitable for federal employment.
    • Must participate in the direct deposit pay program.
    • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
    • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
    • Males born after 12-31-59 must be registered for Selective Service.
    • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
    • This position requires a Secret security clearance with the ability to obtain and maintain Top Secret/SCI.
    • This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). Certification in the Acquisition Functional Area and category assigned to the position is required within established category timeframes.
    • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
    • You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
    • Supervisors in the executive branch have a heightened personal responsibility for advancing government ethics. You will be required to review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.
    • Generally, current Federal employees applying to APS jobs must serve at least one year at the next lower grade level. All qualifications and pay band requirements must be met by the closing date of this announcement and documented in your resume.

    Qualifications

    Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or DP-3 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Overseeing the approval of funding documents and spend plans in accordance with appropriation law and policies; assisting in the development and formulation of policies and procedures; AND supervising all efforts associated with developing, justifying, and monitoring the budget and execution of assigned appropriations.

    Additional qualification information can be found from the following Office of Personnel Management website: Management and Program Analysis Series 0343 (opm.gov)

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

    Education

    This job does not have an education qualification requirement.

    Additional information

    The salary range shown above represents all of the positions within the pay band, including higher responsibility positions. Based on the responsibilities of this position (Tier 2), the total adjusted salary may be capped equivalent to GS 14 Step 10 (currently $180,931) pay band, including higher responsibility positions.

    This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service. Please read this Public Notice in its entirety prior to submitting your application for consideration.

    This position is in the Personnel Demonstration Project under authority of Title VII of the Civil Service Reform Act of 1978.

    The pay schedule and pay band for all Demonstration Project Professional Positions will be DP-1/2/3/4.

    This position is telework eligible as determined by the agency policy.

    Certain incentives (such as recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

    This position is covered by the Department of Defense Priority Placement Program.

    Several vacancies may be filled.

    A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

    Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf.

    Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.


    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

    As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer. You will be rated based on the information provided in your resume, along with your supporting documentation.

    If selected, you may be required to provide additional supporting documentation.

    If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified.

    Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    All qualification requirements must be met before being considered for any vacancies.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.

      Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.

      Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.

      Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor

      Are you a disabled veteran or claiming 10-point veterans' preference?
      If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.

      You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.

      Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

      Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.

    • How to Apply

      Interested Applicants must submit resumes/application packages to:

      Yello Resume Intake Link:
      https://navwar.yello.co/app/collect/event/ME82RoCfdnd2_zVrc0JKlg


      Questions Regarding Yello Announcement:

      POC: Ulysses Roa-Cipriani
      Email: ulysses.roa-cipriani.civ@us.navy.mil

      Emailed copies of your resume will not be accepted. You must submit your resume via the Yello Link above.

      Your resume must include employment type (full/part-time) and weekly hours worked (40hrs) for each employment/work history.

      Your resume should include employment type/category for each section of your employment/work history (i.e. FEDERAL, ACTIVE DUTY, GOV. CONTRACTOR).

      If Current Federal, your resume should include Pay Plan/Series/Grade with GS equivalent for each section of your employment/work history (i.e. DP-0340-04 (GS-14/15).

      It is highly recommended that your resume does not to exceed 5 pages maximum.

      Resumes must be submitted in PDF file format (not Microsoft Word).

      Facsimile applications will not be considered.

      All resumes/applications must be received no later than the close date of this flyer.

      It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.

      Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

      Agency contact information

      Ulysses Roa-Cipriani

      Email

      ulysses.roa-cipriani.civ@us.navy.mil

      Address

      NAVWARSYSCOM
      4301 Pacific Highway
      San Diego, CA 92110
      US

      Next steps

      Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

      Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.

    Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.

    Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.

    Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor

    Are you a disabled veteran or claiming 10-point veterans' preference?
    If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.

    You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.

    Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

    Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    US Citizens

  • 1 Day Ago

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SUPERVISOR/ SUPERVISORY IT SPECIALIST (PLCYPLN/INFOSEC)
  • US Commander, Naval Information Warfare Systems...
  • San Diego, CA FULL_TIME
  • Duties You will oversee the development of technical standards, processes, and procedures to ensure successful development, technical review, test, certification, and delivery of Information Warfare c...
  • 1 Month Ago

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CUSTOMER ENGAGEMENT MANAGER
  • US Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
  • San Diego, CA PART_TIME,FULL_TIME
  • Duties You will develop and employ data-driven customer personas, customer journey maps, experience blueprints, and other Human-Centered Design (HCD) / Design Thinking (DT) methods in support of impro...
  • 2 Months Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • Poway, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 4 Days Ago

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Center Supervisor
  • SuperCare Health
  • San Diego, CA FULL_TIME
  • “Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...
  • 22 Days Ago

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Poway, CA FULL_TIME
  • Join Our Team Today! We are offering a sign on bonus!!! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to find a company that value...
  • 1 Day Ago

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0 Customer Information Center Supervisor jobs found in San Diego, CA area

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Bartender
  • Pacific Catch, Inc.
  • San Diego, CA
  • ** Bartender** **Job Category****:** Restaurant **Requisition Number****:** BARTE01358 Showing 1 location **Job Details*...
  • 5/11/2024 12:00:00 AM

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Front Office Supervisor
  • Sheraton San Diego
  • San Diego, CA
  • Why work for The Sheraton San Diego Hotel? If you are seeking an exciting opportunity in Hospitality offering an elevate...
  • 5/11/2024 12:00:00 AM

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TRANSPORTATION OFFICER
  • The GEO Group
  • San Diego, CA
  • Benefits Information: Full-time employees will enjoy a competitive benefits package with options for you and your family...
  • 5/11/2024 12:00:00 AM

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Front Office Manager
  • Wyndham San Diego Bayside
  • San Diego, CA
  • About Us: Embodying Southern Californias laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vib...
  • 5/11/2024 12:00:00 AM

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Freezer Stocker
  • Restaurant Depot
  • San Diego, CA
  • Freezer Stocker FULL-TIME $17.20/hr Responsible for providing prompt and courteous customer service, stocking products o...
  • 5/10/2024 12:00:00 AM

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Part-Time AM/PM/NOC Care Associate - Assisted Living (AL)
  • Senior Lifestyle Corporation
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 5/10/2024 12:00:00 AM

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Butcher
  • Pacific Catch, Inc.
  • San Diego, CA
  • ** Butcher** **Job Category****:** Restaurant **Requisition Number****:** BUTCH01364 Showing 1 location **Job Details** ...
  • 5/10/2024 12:00:00 AM

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Lab Aide
  • Yoh, A Day & Zimmermann Company
  • San Diego, CA
  • Job Description Job Description Lab Aide needed for a contract opportunity with Yoh Scientific’s client located in San D...
  • 5/8/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$79,521 to $111,356
San Diego, California area prices
were up 2.6% from a year ago