Customer Insights Manager jobs in Brockton, MA

About Us

We offers high quality cannabis products in a comfortable, welcoming, and modern environment. We focus on the complete customer experience, with agents that are specially trained to educate and assist each client. Through our products, we strive to provide a life full of relaxation, relief, creativity and fun.

Description

The General Manager is responsible for the operations and profitability of the store. They will work to achieve business goals set by the Principal(s). They will interface with staff, law enforcement, vendors, owners, etc. They are responsible for providing leadership and oversight to various departments, and work with ownership to monitor company progress and growth. They are also responsible for keeping up with any changes in local and state law regarding cannabis retail, as well as ensuring that all employees are compliant at all times.

Responsibilities

• Review and plan to achieve monthly and quarterly financial goals set by principal(s)

• Provide leadership to all levels of organization

• Develop new business strategies in order to grow the business/increase revenue

• Instill business plan to all employees

• Hire, train, and maintain a capable staff

• Define and implement policies and performance standards

• Create a dispensary schedule and ensure proper staffing at all times

• Process payroll in an accurate and timely manner

• Handle customer queries and complaints

• Oversee product inventory, financial records, and compliance reporting

• Oversee store’s compliance with all applicable local, state/provincial, and federal laws and regulations

• Handle compliance violations

• Oversee incoming and outgoing cash

• Spearhead marketing initiatives to drive dispensary sales

Qualifications

• Knowledge of Massachusetts cannabis industry and guidelines set forth by CCC

• 4 years in a General Manager or Assistant Manager position

• Experienced in managing a staff of 15 people

• Problem solving and crisis management skills

• Excellent organization skills and attention to detail

• Strong written, verbal, and interpersonal communication skills

• Exceptional time management

• Self-driven

• Minimum 21 years of age

• Must possess valid driver’s license or state ID

• Must pass any and all required background checks

• Must possess current state cannabis worker license or permit (if applicable)

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 3 years (Required)
• Customer Service: 3 years (Required)

License/Certification:

• ID/Driver's License (Required)

Work Location: In person