Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Care Account Manager
As a Laundrylux Customer Care Account Manager, you are the primary point of contact for our distributors and customers supporting all brands within our market segments. Aligned with our Regional Business Development Managers, Financing Team, and Fulfillment team. The Customer Care Account Manager’s primary focus is to maintain ownership of all sales orders within a specified territory from order entry through to shipping and post-sale management. The Sales Order Account Manager must be able to collaborate and find resolutions that meet the customer and Laundrylux’s business objectives.
Before we continue to dive into the requirements for the role let’s talk about Why you should join Laundrylux?
Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.
Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning
Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.
Back to the role:
$65,000-$75,000 Depending on Experience
People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun
If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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