Customer Retention Manager jobs in Bridgeport, CT
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
- American Customer Care
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Bridgeport, CT
FULL_TIME
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Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- 1 Day Ago
- Wonder Works Construction Corp.
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Shelton, CT
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- Just Posted
- IPS Group
-
Shelton, CT
FULL_TIME
- This job offer is not available in your country. A rather unique opportunity to join an established US based insurance services company, comprising both a broking and underwriting division. On this oc...
- 1 Day Ago
- LMG Connecticut
-
Canaan, CT
FULL_TIME
- Limitless Management Group is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to h...
- 5 Days Ago
- Budderfly
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Shelton, CT
FULL_TIME
- Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized e...
- 17 Days Ago
- American Logistics
-
Trumbull, CT
FULL_TIME
- Call Center / Fully Remote - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll : Receive inbound calls and make outbound service calls, ass...
- Just Posted
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- Bridgeport, CT
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0 Customer Retention Manager jobs found in Bridgeport, CT area
- Sage Parts
-
Melville, NY
- Sage Parts is the world’s largest supplier of Ground Support Equipment (GSE) and airport-related replacement parts with ...
- 4/26/2024 12:00:00 AM
- Acctpositions
-
Milford, CT
- Acctpositions - We are currently looking for an Insurance Customer Service/Account Manager for an independent insurance ...
- 4/26/2024 12:00:00 AM
- Rectangle Health
-
Valhalla, NY
- Coordinator, Retention At Rectangle Health, we believe that our team members are our most important asset. We grow our t...
- 4/24/2024 12:00:00 AM
- Dorsey School of Business
-
Danbury, CT
- Job Type Part-time Description SUMMARY: The instructor is entrusted with imparting the knowledge and skills each student...
- 4/24/2024 12:00:00 AM
- Retriever Medial Dental Payments Llc
-
Valhalla, NY
- Coordinator, RetentionAt Rectangle Health, we believe that our team members are our most important asset. We grow our te...
- 4/23/2024 12:00:00 AM
- Merkle
-
Stamford, CT
- **eCommerce Customer Experience Lead** - All Openings Location: Barcelona, CT. Company Description: We **Dream**. We **D...
- 4/23/2024 12:00:00 AM
- TemPositions
-
Milford, CT
- We are currently looking for an Insurance Customer Service/Account Manager for an independent insurance company. You wil...
- 4/22/2024 12:00:00 AM
- Coalition Greenwich (a division of CRISIL)
-
Stamford, CT
- About CRISIL Limited: CRISIL is a leading, agile and innovative global analytics company driven by its mission of making...
- 4/22/2024 12:00:00 AM
About Bridgeport, Connecticut
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