Customer Retention Manager jobs in Coeur D Alene, ID

• Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration or related field.
• 3-5 years of related marketing experience.
• Detail oriented and ability to manage multiple projects simultaneously, from development to completion.
• Excellent time management and organizational skills required.
• Self-motivated with ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Creativity and adaptability required.
• Must be up-to-date with latest trends and marketing best practices.
• Ability to travel to Heritage Health locations and community event locations.

Knowledge, Skills, and Abilities Required:

• Knowledgeable in Word Press & Adobe Creative Cloud
• Strong writing skills
• Computer navigation skills
• Experience with Donor software
• Experience in planning events

Duties and Responsibilities:

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical/Mental Requirements:

Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands or fingers to handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking/hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read. Regular and predictable attendance is an essential function of this position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to solve complex practical problems, manage complex analysis and use deductive reasoning
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person
• Must be able to simultaneously manage several objectives and assign priorities
• Deal with a wide variety of variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written or oral form
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
• Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
• Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
• Manage complex analysis and use deductive reasoning

Working Conditions:

Work is normally performed in a typical interior/office work environment in an office building and in a wide-variety of community venues and ambient conditions. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind. Frequent travel in a motorized vehicle.