Customer Retention Manager jobs in Idaho Falls, ID

Retention Specialist Job Description Template

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

Retention Specialist Responsibilities:

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Proposing customer retention solutions.
• Building positive relationships with customers and business associates.

Retention Specialist Requirements:

• Excellent customer service skills.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.

Compensation:

• Hourly rate and bonus structure.

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Rexburg, ID 83440: Relocate before starting work (Required)

Work Location: In person