Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top employers for Young people 2020! Be part of our team! We are currently looking for a Store Manager.
The Store Manager reports to the District Sales Supervisor and is responsible for the efficient and profitable operation of the store, in accordance with Company policies and procedures.
The Store Manager provides ongoing leadership, thereby ensuring that the store achieves and/or surpasses its financial goals, while controlling budgets, inventory, shrink, expenses and wage costs. He/She inspires, coaches, motivates, develops and evaluates the team in order to achieve maximum performance and optimize the customer experience in the store.
The Store Manager leads by example in providing exceptional customer service and demonstrating brand selling skills. He/She ensures that the store operates in compliance to Brand and Visual presentation standards, as well as all Company policies and procedures. He/She works closely with the District Sales Supervisor and provides feedback to help in decision making and driving business results.
Qualifications and competencies
We are committed to employment equity. Only retained candidates will be contacted for an interview .
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