Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Join our dynamic team at Merchants & Marine Bank, a leading financial institution dedicated to providing exceptional services to our clients. We are committed to fostering a collaborative environment where innovation and excellence thrive. We are seeking an experienced leader for our Customer Engagement Center.
Position Purpose
The Customer Engagement Center Manager is responsible for hiring, training, coaching, and leading the Customer Engagement Advisors as they provide support across multiple communication channels within the family of brands and our internal customers. This role entails overseeing daily operations and leadership to the team to ensure optimal customer service delivery while maximizing efficiency.
Position Overview
The Customer Engagement Manager will ensure that technology is implemented and utilized in a manner to maximize the cost-effectiveness and efficiency of staff. They will drive the transformation of digital community banking services.
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0 Customer Retention Manager jobs found in Pascagoula, MS area