Customer Retention Manager jobs in Saginaw, MI

What you will be doing:

• In this position, you will field inbound communication (phone, email, chat, social media, etc.) from our client members regarding their insurance needs. No cold calling.
• Utilize knowledge of personal lines insurance, help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
• Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
• Understand member's life events that may offer sales cues.
• Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations.
• Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks.
• Adhere to performance metrics and quality standards.
• Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales

Required Skills:

• Active Michigan Resident Property and Casualty or Personal Lines License preferred
• Minimum 6 months of customer service experience required
• 1 year of call center experience is strongly preferred
• High School diploma or GED required; college degree preferred
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Hours of operation – 9:00am-5:00pm EST Monday - Friday

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person