Customer Retention Manager jobs in Saint Paul, MN
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
RN Manager LTC -$10,000 Hire/Retention Bonus
- Senior CommUnity Care of North Carolina
-
Anoka, MN
FULL_TIME
- Company DescriptionVolunteers of America is a national, nonprofit, faith-based organization dedicated to helping those in need live healthy, safe and productive lives. Since 1896, our ministry of service has supported and empowered America's most vulnerable groups. Through hundreds of human service programs, including housing and health care, Volunteers of America helps more than 2.5 million people in 400 communities. Our work touches the mind, body, heart and ultimately the spirit of those we serve, integrating our deep compassion with highly effective programs and services. EOE M/F/VETS/DISABLEDJob DescriptionESSENTIAL FUNCTIONS: To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.1. Nursing Care FunctionsDirects and oversees the nursing staff to ensure the nursing procedures are followed and reflect the current policiesand procedures of the facility.Monitor medication passes and treatment schedules to assure that medications and treatments are being administered asordered.Perform direct care related activities as the need arises.Participates in the development of policies and procedures pertaining to resident care.Perform daily rounds of the nursing unit to ensure that all nursing service personnel are performing their work assignments in accordance with acceptable nursing standards. Assist in developing methods for coordinating nursing services with other resident services to ensure that continuity of the resident’s total regimen of care.Participate in the development, maintenance and implementation of the facilities CQI/QA program.Complete and investigate accident/incident reports and assist with abuse/neglect reporting to specific agencies as needed.Acts as a liaison between physician, resident, family and resident care team to ensure physician orders are accurately carried out and documented using the information from the resident’s plan of care.Completes and updates the HCFA 802 weekly in preparation for the weekly interdisciplinary meetings. Initiate and resolve follow-up and problem charting as needed.Participates in weekly resident and family care conferences. 2. Care Plan and Assessment Function: Review new admission and transfers forappropriate assessment and documentation.Assure completion of all necessary assessments required for the RAI process.Participation in the development and ongoing review of the written plan of care for each resident for appropriate resident goals, problems, approaches and revisions based on nursing needs. Assist in the monitoring and assessment of seriously ill residents as needed.Determine and authorize with the interdisciplinary team the appropriate use of chemical and physicalrestraints/devices when necessary in accordance with facility policy.Review nurses’ notes, NA care sheets to ensure compliance with the resident plan of care.Complete and/or participate in the MDS/RAI process as determined by facility policy. Review for accuracy and timeliness perFederal Requirements.Direct communication with the MDS/PPS Coordinator and/or Medicare Nurse. 3. Committee FunctionsServe on, participate in and attend various committees and meetings of the facility to which you are assigned. 4. Personnel FunctionsAssists with the coordination of staffing patterns and productive nursing hours asdelegated by the Director of Nursing.Responsible for holding staff accountable for correctly following policies and proceduresas outlined in the employee handbook and nursing job descriptions.Completes employee evaluations in a timely manner as directed.Assists with disciplinary actions as assigned by the Director of Nursing.Coordinates and conducts routine nursing staff meetings on assigned unit.On-call as delegated by the Director of Nursing Services.Attends required in-services and completes assigned on-line modules. 5. Staff DevelopmentAssist the education director in identifying ongoing educational and training needs. 6. Environment, Safety and SanitationFollow up on all accident and incident reports and give to Director of Nursing withinfacility time protocol.Observes staff for proper safety techniques and infection control policies andprocedures.Ensure the environment on the nursing unit is clean, safe, clutter-free and homelike.Supervision of meal service to ensure quality of life with regards to the diningexperience. Other duties as assigned.QualificationsAble to resolve resident needs utilizing IDTAble to establish patient care goalsAssure quality of care and enforcing adherenceto agency regulation(MDH)Excellent judgment/ supervision/nursingskills/assessment/delegationHave technical knowledge of EMR functionMaintain/retain nursing staff through coaching,counselling/discipline/monitoring and appraising job dutiesMaintain nursing guidelines through teaching andpolicyAble to participate and make critical clinicaldecisionAble to initial staff or resident investigationAble to partner with HR for staffing andresident issuesUnderstand and have participated in survey process3 years of experience as a supervisor or manager of a LTC facility. Current licensure in the state of employment as a Registered Nurse.Good problem solver with abilities to make independent judgments utilizinginitiative, discretion and the nursing process as needed.Demonstrates leadership ability.Effective communicator with staff, families and outside agencies.Ability to prioritize duties.Customer service oriented with knowledge of successful customer service techniques.Ability to complete assigned duties within a constantly changing environment.Must possess effective management and supervisory skills.Clinical competence to utilize the nursing process to perform physical and cognitiveassessments of residents.Ability to utilize computers and other electronic devices for tasks such astimekeeping, in-servicing and documentation. Additional InformationApplications will only be accepted on line:www.careprofiler.com/voaChoose MN, Anoka, Anoka Rehab and Living CenterThis position has a $10,000 hire/retention bonus over a 2 year period with first bonus paid December 2016.Benefits include medical, dental, vision, Life, FSA, Legal, PTO, paid holidays, 403b, as well as other voluntary benefitsEOE/M/F/Vets/Disabled
- 2 Months Ago
Auto Glass Technician
- OFFICE/CUSTOMER SERVICE
-
Andover, MN
PART_TIME,FULL_TIME
- SEEKING AUTO GLASS TECHNICIAN - With possible help/learning residential/commercial glass. Local company, seeking motivated, dependable individual as an Auto Glass Technician for mobile replacements an...
- Just Posted
Coordinator - Sales / Client Retention
- Signal Security
-
Minneapolis, MN
FULL_TIME
- Who We Are. Signal is an innovative company offering franchising to entrepreneurs or law enforcement for security guard service firms. Signal has redefined the security industry through branding, tech...
- 2 Days Ago
Retention Marketing Associate
- UNRL
-
Saint Paul, MN
FULL_TIME
- UNRL is actively seeking an experienced Retention Marketing Associate to take our customer retention program to the next level. We are looking for someone who will focus on scaling UNRL’s email, SMS, ...
- 15 Days Ago
Assistant Director of Retention (AA23129)
- Minnesota State University, Mankato
-
Mankato, MN
FULL_TIME
- Assistant Director of Retention (AA23129) Division: Academic Affairs Department: Global Education Unit: Kearney Center for International Student Services211, MSUAASF Location: Mankato FLSA: Non-Exempt...
- 28 Days Ago
Compressor Air Technician, Compressor Technique - Minneapolis, MN (up to $35hr)
- Atlas Copco Compressors LLC -North America Customer Center
-
Minneapolis, MN
FULL_TIME
- Compressor Air Technician, Compressor Technique - Minneapolis, MN (up to $35hr) Functional area: Service Country: United States City: Minneapolis, MN , St. Paul, MN Company name: Atlas Copco Compresso...
- 11 Days Ago
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0 Customer Retention Manager jobs found in Saint Paul, MN area
Director of Data Services
- Experis
-
Saint Paul, MN
- Position: Director of Data Services Work Model: Remote (1 Day/Month On-Site) Location: St Paul, MN Term: 12 Month Contra...
- 5/11/2024 12:00:00 AM
Customer Service Representative
- HomeServices Insurance
-
St Paul, MN
- HomeServices Insurance is an independent insurance agency focusing on personal lines insurance products with over 35 dif...
- 5/10/2024 12:00:00 AM
Human Resources Generalist (HR)
- Augustana Care Corporation
-
Minneapolis, MN
- Augustana Apartments of Minneapolis, an independent and assisted living campus with memory care units, is currently seek...
- 5/10/2024 12:00:00 AM
Family Support Specialist
- Roots Wellness Center
-
Saint Paul, MN
- Job Title: Family Support Specialist Reports To: Clinical Director Job Status: Full-time Job Location: Community, Office...
- 5/10/2024 12:00:00 AM
Sr. Customer Success Manager
- BetterYou
-
Saint Paul, MN
- Sr. Customer Success Manager Onsite St. Paul, MN BetterYou is a Healthy Habits Companion on a mission to help you achiev...
- 5/10/2024 12:00:00 AM
Revenue Operations Manager Customer Success (Remote)
- Cengage Group
-
Minneapolis, MN
- **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
- 5/10/2024 12:00:00 AM
RN, Director of Health Services (DHS), 10000 Bonus
- Augustana Care Corporation
-
Minneapolis, MN
- Thomas Feeney Manor, a first-in-the-nation assisted living/ memory care public housing development in Minneapolis, is hi...
- 5/9/2024 12:00:00 AM
Career Services Coordinator
- DUNWOODY COLLEGE OF TECHNOLOGY
-
Minneapolis, MN
- Job Details Job Location Dunwoody College of Technology - Minneapolis, MN Position Type Staff Education Level 4 Year Deg...
- 5/7/2024 12:00:00 AM
About Saint Paul, Minnesota
Saint Paul's history and growth as a landing port are tied to water. The city's defining physical characteristic, the confluence of the Mississippi and Minnesota Rivers, was carved into the region during the last ice age, as were the steep river bluffs and dramatic palisades on which the city is built. Receding glaciers and Lake Agassiz forced torrents of water from a glacial river that undercut the river valleys. The city is situated in east-central Minnesota.
The Mississippi River forms a municipal boundary on part of the city's west, southwest, and southeast sides. Minneapolis, the state's ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$92,919 to $126,204
Saint Paul, Minnesota area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Customer Retention Manager do?
Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020