Customer Sales Representative jobs in Albuquerque, NM

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze customer needs effectively.

Responsibilities

• Provide outstanding customer support through various channels including phone, email, and chat.
• Assist customers with inquiries related to products and services, ensuring accurate information is provided.
• Resolve customer complaints efficiently while maintaining a positive demeanor.
• Perform data entry tasks accurately to keep customer records up to date.
• Utilize computerized systems to track interactions and analyze customer feedback.
• Demonstrate excellent phone etiquette when communicating with customers.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Identify opportunities for upselling or cross-selling products during interactions with customers.
• Maintain an organized office environment conducive to effective customer service operations.

Qualifications

• Previous experience in customer service or call center environments is preferred.
• Strong computer skills with proficiency in data entry and office software applications.
• Excellent verbal and written communication skills; bilingual
• Ability to analyze customer needs and provide tailored solutions effectively.
• Demonstrated ability to handle high-pressure situations while maintaining professionalism.
• A positive attitude with a commitment to delivering exceptional service.
• Strong organizational skills and attention to detail are essential for success in this role.

Join us in making a difference by providing top-notch service that keeps our customers coming back!

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Albuquerque, NM 87108 (Preferred)

Ability to Relocate:

• Albuquerque, NM 87108: Relocate before starting work (Required)

Work Location: In person