Customer Service Account Manager jobs in Kansas City, KS

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to solving technology challenges for a sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

The Customer Account Manager is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production.  This role will oversee the execution of contracts and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. As part of these duties, they will collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.

The right candidate will:

• Be a highly organized self-starter that thrives in a growing and changing team environment.
• Understand the big picture while diving into the details at the same time.
• Respond with a strong sense of urgency to customer and production needs.
• Be collaborative and form strong relationships with internal colleagues and customers

Essential Functions (Not Exhaustive)

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Plan and lead customer on-site visits to meet company policies and regulations
• Manages booking and revenue forecasts in line with SIOP and Pipeline reviews
• Interfaces with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
• Negotiation of contracts and contract changes.
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Develop new opportunities outside of Business Development scope of work.
• Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs
• Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
• Communicate progress/status of accounts to internal and external stakeholders

 Key Measures

• Voice of the Customer (VoC) scores
• Customer scorecard accuracy with timely feedback on corrections
• Timely and accurate inputs to the SIOP demand process.

Qualifications, Skills and Attributes

Experience & Education

• Bachelor’s Degree in a related field (business, finance, etc.) preferred.
• One to three years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
• Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
• Experience with Epicor and / or Salesforce strongly preferred.
• Experience in the Aerospace and Defense industry a plus.
• Computer proficiency--Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

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