Customer Service Consultant jobs in Franklin, TN

About us

Peppers Food Service is a small business in Antioch, TN. We are professional, customer-centric, fast-paced and our goal is to empower businesses in the food service industry with the highest quality fresh produce, meat, poultry, seafood, spices, and more..

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• International workforce
• Safe work environment
• Lively atmosphere

We are looking for a Customer Service Representative to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product information. The ideal candidate will have excellent communication skills, BILINGUAL PROFICENCY IN ENGLISH & SPANISH, a strong customer service background, and the ability to remain professional and courteous in all interactions.

Responsibilities:

• Process incoming orders from business clients.
• Develop a deep understanding of the company's product offerings.
• Interact with clients via phone, email, and live chat/messaging to provide personalized assistance and answer inquiries.
• Collaborate with clients to tailor orders according to their specific needs & preferences.
• Monitor product availability and inform clients about stock levels, potential shortages, and estimated delivery times.
• Address client concerns, maintain accurate records of client interactions, resolve complaints, and work closely with other departments to ensure prompt solutions.
• Identify opportunities to upsell related products and introduce clients to new offerings that align with their business needs.
• Gather feedback from clients to provide insights for improving products, services, and overall customer experience.
• Work closely with the sales team, logistics, and warehouse personnel to streamline order fulfillment and ensure smooth operations.
• Perform routine housekeeping in work area including desk, office, and bathrooms.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• Antioch, TN 37013 (Required)

Work Location: In person